Job Description

Introducing the National Arts Centre

The National Arts Centre (NAC) is Canada's bilingual, multi-disciplinary home for the performing arts. The NAC presents, creates, produces, and co-produces performing arts programming in various streams-the NAC Orchestra, Dance, English Theatre, French Theatre, Indigenous Theatre, and Popular Music and Variety-and nurtures the next generation of audiences and artists from across Canada. The NAC is located in the National Capital Region on the unceded territory of the Anishinabe Algonquin Nation.



At the National Arts Centre, we believe the performing arts are vital to the human experience. A house of dreams for the Canadian performing arts, we work with artists and arts organizations from across this land to revitalize our sector.



Curious to learn more? Read our 2023-2026 Strategic Plan, The Journey Ahead.

Equity, Diversity, Inclusion, Anti-Racism and Accessibility

We are on a journey, committed to ensuring that equity, diversity, inclusion, accessibility, anti-racism and reconciliation with Indigenous peoples will guide our actions.




The NAC welcomes applications from candidates who can help us meet our vision, and contribute to the diversity of lived experiences, perspectives, and approaches. When you join the NAC, you will be part of an inclusive community working hard to dismantle barriers to employees' well-being, access, potential, and success. The NAC actively seeks candidates who identify as women, Indigenous, Black, Persons of Colour (IBPoC), members of 2SLGBTQIA+ communities, and people with disabilities. We encourage you to self-identify in the recruitment process.


Job Number: J1025-0531
Job Title: FRONT-OF-HOUSE SUPERVISOR
Employment Type: Part-Time continuing
Job Category: Visitor Experience
Open Positions: 1
Posting Date: October 22, 2025
Closing Date: November 23, 2025
Salary: $28.80 - $35.98/Hour
Language Requirement: Bilingual
Working Hours: As required (nights, weekdays and weekends)
Job Reports To: House Manager

Key Activities

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Under the immediate supervision of the House Manager and/or the Senior Director of Visitor Experience, the Front-of-House Supervisor is responsible for ensuring the highest possible level of customer service from all Front-of-House staff.



Responsibilities include, but are not limited to :

Monitoring all aspects of Front-of-House operations and correct any deficiencies or problems that may arise; Supervising Front-of-House staff during performances and other NAC events; Ensuring the efficient delivery of customer service; Liaising with various other National Arts Centre departments; Ensuring a safe and clean environment; Recruiting and participating in the hiring process of staff; Training Front-of-House staff.

Skill Requirements

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Post secondary degree in public relations, event management, hospitality and tourism programme (or any related programme); A minimum of three (3) years experience in a similar work environment, or equivalent combination of education and experience; Extensive experience dealing with the public; Experience in a unionized environment; Demonstrated supervisory skills in a leadership role; Fluently bilingual in both official languages (English and French) with exceptional communication skills; Excellent interpersonal skills; Ability to evaluate and manage changing priorities; Possess good judgment, proven problem-solving skills and effective decision-making skills; Ability to work under pressure in a fast-paced environment as part of a very busy team; Excellent organizational skills and detail-orientated; Proficiency using communication and scheduling technology.

Who Can Apply

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Persons residing in Canada and Canadian citizens residing abroad. Preference will be given to Canadian citizens.



As part of NAC's interview process, in-person interviews may be required. Please ensure to have the most up-to-date information on your resume including your current email address.

While we appreciate all applications, only those selected for an interview will be contacted by us.

Important Notice

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The National Arts Centre (NAC) is committed to inclusive employee recruitment and selection. The NAC welcomes and encourages applications from people with disabilities. If you require accommodation during the selection process, please inform us as soon as possible and we will make every effort to fulfill your accommodation request.



The successful candidate will be required to provide the original or a true certified copy of their education credentials as appropriate, along with proof of a valid Criminal Background Check as a condition of employment.