Job Description

DEPARTMENT:

Operations (Reporting to the Frontline Support Supervisor)

OVERVIEW:

The

Frontline Social Support Worker

is responsible for monitoring the front office, building security (including camera and key FOB systems), maintaining the logbooks, looking after the general wellbeing of residents, tracking guests, and ensuring the building is a safe and welcoming place for residents and guests.

KEY ACCOUNTABILITIES:

Monitors the flow of residents and visitors by supervising the main entrance, enforcing building and organizational policies, ensuring visitors sign in/out, checking the list of barred residents, and being aware of the destination of visitors Performing administrative duties associated with main entrance supervision, including monitoring the front desk phoneline and Front Desk Security email account, and assuring that deliveries for the organization are accepted and managed appropriately, keeping accurate records of associated the information. Maintains building security and safety by performing duties such as conducting multiple building checks per shift, including all entrances and exits, storages, parking, roof tops and amenity spaces. Ensures that the front desk office is occupied by one staff person at all times in order to protect the safety and security of the building. Observes residents and their environments to ensure we are providing a safe environment by performing duties such as reporting unsafe conditions, incidents and/or behaviours, identifying guests and assisting with the sign in/ sign-out process, investigating disturbances, dealing with emergencies in accordance with guidelines, and reporting incidents to appropriate staff or authorities. Works both inside and outside of the building. Assists the Building Maintenance staff to maintain common areas of the building interior, as well as the exterior of the building and grounds. Performs light janitorial duties daily. Communicates with and encourages resident involvement in the building including attending scheduled program meetings. Forms supportive relationships with tenants and encourages residents to make healthy choices. Occasionally defuse disruptive situations and perform crisis management or emergency response with tenants. Attends on a regular basis, monthly staff meetings, residents' meetings and additional program meetings as directed. Works with and supports BCIHS colleagues to maintain a safe, welcoming and consistently staffed environment for the tenants.

QUALIFICATIONS:

Education, Training & Experience

Experience working with Indigenous and at-risk communities Grade 12 or equivalent. Basic First Aid Training Certificate, plus two (2) years of related experience or an equivalent combination of education, training, and experience.

Knowledge, Skills & Abilities

Ability to work in a team setting Crisis Intervention and Conflict Resolution Training is an asset Knowledge and understanding of Indigenous histories and cultures in Canada Sound knowledge of office administration procedures Familiarity with BCIHS mission, mandate, and current issues Ability to work occasional flexible hours. Demonstrated suitability to work with disadvantaged and challenging adults in a diverse environment and an understanding of the issues facing Indigenous and marginalized people in an urban setting. Demonstrated ability to work independently. Demonstrated ability to communicate effectively both written and verbal. Demonstrated physical/mental ability to perform duties of the job and a willingness to work shifts. Demonstrated ability to work in a fair, non-judgmental, and respectful environment and to deal with others effectively. Demonstrated ability to operate related maintenance and cleaning equipment. Demonstrated ability to organize oneself in the workplace and work effectively as a team member. Demonstrated ability to understand and maintain worker/client professional boundaries.
This position requires shift work and flexibility with hours to meet operational deadlines

Diversity and Inclusion Statement:

BCIHS aims to provide an inclusive workplace that leverages diversity, ensuring that everyone feels valued, safe, respected, and empowered to grow. In keeping with our organizational Vision and Mission, we encourage applications from candidates of Indigenous ancestry who possess a strong understanding of Indigenous culture, practices, and the impacts of historical injustices.

NEXT STEPS

If the values of BCIHS align with yours, then you are encouraged to apply and, if selected, to help put reconciliation into action.

Although we thank all applicants for their interest, only those who are shortlisted will be contacted.

Please do not contact the office directly.

Application Deadline: July 24, 2025

Job Type: Full-time

Pay: $23.57 per hour

Benefits:

Dental care Employee assistance program Extended health care Paid time off Tuition reimbursement Vision care
Flexible language requirement:

French not required
Schedule:

Day shift Evening shift Monday to Friday Night shift Weekends as needed
Application question(s):

Describe your experience working with persons living with mental health, substance use disorder or trauma. Are you legally entitled to work in Canada?
Experience:

human services related: 1 year (required) Security Related : 1 year (preferred)
Work Location: In person