Job Description

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued \xe2\x80\x93 as we shape the future of Canadian retail, together. Our unique position as one of the country\'s largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well\xc2\xae.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

SUMMARY:

Managing the customer service functions, including cash, cashiers and merchandising.

DUTIES & RESPONSIBILITIES:

HUMAN RESOURCES:

Ensures cashier/merchandising staff comply with all store policies and operating procedures

Trains cashiers/merchandisers in job functions

Provides on-going guidance and instruction

LOSS PREVENTION:

Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures

CUSTOMER SERVICE:

Ensures store employees present proper image to the public in accordance with Uniform Policy

Answers inquiries regarding location of product, rainchecks, etc.

Resolves customer issues according to established guidelines (refunds, exchanges, etc.)

Promotes the CSI Survey

MERCHANDISING:

Ensures shelves are clean and organized with proper rotation

Ensures product displays are set up and taken down as directed by the AFSM/FSM

GENERAL:

Ensures standards of housekeeping and store image are maintained

Complies with all Health and Safety requirements

May be asked to perform clerical and banking duties

Complies with all store policies and procedures

Complies with loss prevention policies and procedures and ensures they are executed in the store

Perform other duties as required including Cashier duties when necessary

QUALIFICATIONS:

Planning, Judgement and Decision Making

Independent thinking as it relates to organizing store

Problem solving is essential to ensure customer satisfaction

EXPERIENCE:

Computer literate

Organized

Efficient time management skills

Knowledge of products and supplies

J2WFSM

J2WRTL

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars \xe2\x80\x93 Environment, Sourcing and Community \xe2\x80\x93 and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values \xe2\x80\x93 Care, Ownership, Respect and Excellence \xe2\x80\x93 guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits \xe2\x80\x93 these are some of the many reasons why we are one of Canada\xe2\x80\x99s Top Employers, Canada\xe2\x80\x99s Best Diversity Employers, Canada\xe2\x80\x99s Greenest Employers & Canada\xe2\x80\x99s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Loblaw