Job Description

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.Why this role is important?SUMMARY:Managing the customer service functions, including cash, cashiers and merchandising.DUTIES & RESPONSIBILITIES:HUMAN RESOURCES:Ensures cashier/merchandising staff comply with all store policies and operating proceduresTrains cashiers/merchandisers in job functionsProvides on-going guidance and instructionLOSS PREVENTION:Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum proceduresCUSTOMER SERVICE:Ensures store employees present proper image to the public in accordance with Uniform PolicyAnswers inquiries regarding location of product, rainchecks, etc.Resolves customer issues according to established guidelines (refunds, exchanges, etc.)Promotes the CSI SurveyMERCHANDISING:Ensures shelves are clean and organized with proper rotationEnsures product displays are set up and taken down as directed by the AFSM/FSMGENERAL:Ensures standards of housekeeping and store image are maintainedComplies with all Health and Safety requirementsMay be asked to perform clerical and banking dutiesComplies with all store policies and proceduresComplies with loss prevention policies and procedures and ensures they are executed in the storePerform other duties as required including Cashier duties when necessaryQUALIFICATIONS:Planning, Judgement and Decision MakingIndependent thinking as it relates to organizing storeProblem solving is essential to ensure customer satisfactionEXPERIENCE:Computer literateOrganizedEfficient time management skillsKnowledge of products and suppliesJ2WFSMJ2WRTLWhy work in a Shoppers Drug Mart store?Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.Associate Owners in the Shoppers Drug Mart network recognize Canada\'s diversity as an opportunity to better serve their communities, and strive to reflect the nation\xe2\x80\x99s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.\xe2\x80\x8bIn addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct \xe2\x80\x93 it reinforces what our customers and stakeholders expect of us.

Shoppers Drug Mart