Job Description

Hampton Inn by Hilton Calgary Airport North and Homewood Suites by Hilton Calgary Airportis owned and operated by an independent franchisee Prestige Hospitality Corp. The franchisee is a separate company and a separate employer from Hilton.

Prestige Hospitality Corp is seeking a Front Office Supervisor/Manager on Duty (Dual Property) for Hampton Inn by Hilton Calgary Airport North and Homewood Suites by Hilton Calgary Airport, which is perfectly situated close to Calgary International Airport.

At Prestige Hospitality, we're passionate about individuals who are unafraid to test new ideas, shed their egos for the good of the company, and always strive to make it better than it was before. Talented and exceptional people who love what they do. Come grow with us, we look forward to receiving your application.

Job Summary

AFront Office Supervisor/Manager on Duty handles Reception operations and sets departmental goals and targets to ensure a continuously improving customer service experience to Guests.

As a Front Office Supervisor/Manager on Duty,you will oversee the smooth operation of the hotel during your shift in the absence of the management team. You will ensure exceptional guest satisfaction by addressing concerns, managing staff, maintaining security, and responding to emergencies. Acting as the primary point of contact for hotel operations while on duty, you will be responsible for managing all aspects of the hotel's daily operations. Reporting to the Front office Manager, your key responsibilities will include guest service, staff supervision, operational oversight, safety compliance, and financial management.

OUR EXPECTATIONS FROM THE ROLE

Assist Front office Manager in training, scheduling, evaluating, disciplining, motivating and coaching employees; serve as a role model and lead by example.

Anticipate guests' needs with pre-arrival planning to improve guest satisfaction

Process all payment types such as room charges, cash, checks, debit, or credit and assist staff with expediting problem payments (e.g., problems processing credit card).

Resolve guest calls, requests, and create an operating environment that assures consistent guest satisfaction. Ensures proper handling of guest complaints

Review shift logs/daily memo books and document pertinent information in logbooks.

Process guest check-ins, assigning rooms and activating room keys, process guest check-out

Ensure the proper image is being maintained by all Team Members with respect to grooming and uniform standards.

Creates an operating environment that assures consistent guest satisfaction.

Establish and maintain close working relationships with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.

Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards

As required of all hotel associates, assists any customer or potential customer in a prompt, courteous, friendly, and helpful manner always.

Respond properly and take a supervisory role in any hotel emergency or safety situation, as well as ensure the proper control and instructions of said emergency.

Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.

Always be security conscious and act as Manager of Duty.

Have thorough knowledge of operational requirements for the front desk area

Able to work various shifts around the business needs to assist all front office sections.

Assist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and procedures

Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties

Monitor and manage guest accounts to ensure timely settlements.

Oversee cash transactions and ensure accurate accounting practices.

Ensure invoices to companies are accurately reviewed, dispatched, and that received payments are properly posted.

Act in accordance with the front of house equipment and the property management systems

Conduct training programs on an ongoing basis

Carry out shift handovers and brief team members as required

Follow company brand standards - Assist other departments, as necessary, and maintain good working relationships with hotel Team Members

Other duties as assigned by management

COMPETENCIES:

Experience in a similar role

Degree/Diploma in Hotel Management.

Excellent customer service and interpersonal skills.

Strong leadership, supervisory, and decision-making abilities.

Ability to remain calm under pressure and manage multiple tasks simultaneously.

Comprehensive knowledge of hotel operations and procedures.

Computer proficiency (MS Office, PEP, ONQ, KIPSU preferred).

Previous hotel leadership experience, preferably with Hilton/Marriott.

Strong problem-solving skills and adaptability.

Willing to work mornings, evenings, and if required, night shift with flexible availability during weekends/weekdays

What We Offer:

Competitive salary based on qualifications

Comprehensive benefits package as per company policy and standards

Paid time off

Opportunities for career growth and development

A welcoming and inclusive work environment

Job Types: Full-time, Permanent

Additional pay:

Overtime pay
Benefits:

Extended health care On-site parking Paid time off
Schedule:

Day shift Evening shift Morning shift Night shift
Education:

DCS / DEC (required)
Experience:

Hospitality: 3 years (required)
Language:

English (required)
Work Location: In person