Job Description

Job Overview

We are seeking a dedicated and experienced and organized and motivated HR & Operations professional to take the role of Office Manager. The ideal candidate will be the first point of contact for staff, ensuring a welcoming and efficient experience while managing the needs of business and staff. This role requires strong leadership skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. You will be the go-to person for people-related matters while ensuring smooth day-to-day operations and staff performance.

Key Responsibilities

1. Human Resources Generalist

(Approximately 60% of time)

Employee Relations: Serve as the primary point of contact for employee inquiries, manage conflict resolution, and support a positive work environment.

Recruitment & Onboarding: Assist with full-cycle recruiting, including screening, interviewing, and conducting new hire orientation.

Performance Management: Support and administer performance review cycles, and assist leadership with disciplinary actions and improvement plans.

Policy & Compliance: Maintain and update employee handbooks, ensure compliance with all federal and provincial labor laws, and manage HR record-keeping.

Benefits Administration: Handle the enrollment and ongoing administration of employee benefits and leave management.

2. Staff Supervision & Operations

(Approximately 25% of time)

Supervision: Directly supervise a small team (e.g., administrative staff, customer support representatives), including scheduling, performance coaching, and workflow management.

Training & Development: Identify training needs and coordinate/deliver necessary training programs for staff.

Operational Support: Oversee general office/department administrative functions to ensure efficiency.

3. Customer Complaint Management

(Approximately 15% of time)

Complaint Resolution: Efficiently and professionally handle escalated or complex inbound customer complaints via phone and email.

Process Improvement: Track and analyze complaint data to identify recurring issues and recommend changes to improve customer experience and internal processes.

Communication: Coordinate with relevant departments to investigate issues and provide timely, comprehensive resolutions to customers.

Qualifications and Skills

Required:

3+ years of experience as an HR Generalist or in a similar Human Resources role. 1+ years of experience supervising or managing staff. Proven ability to handle sensitive and confidential information with discretion. Excellent written and verbal communication skills with a professional and empathetic approach. Strong knowledge of current labor laws and HR best practices. Proficiency with Quick Books and Google Workspace.

Preferred:

Bachelor's degree in Human Resources, Business Administration, or a related field. Relevant HR Certification (e.g., CPHR). Experience with HRIS systems and/or project management. Experience in customer service or complaint resolution.

Terrace Core Values

I Am Better Than Yesterday

-- relentless, humble improvement--small gains that compound.

I Have Authority

-- own the outcome; make sound decisions.

I Am Honorable

-- integrity in action, especially when no one's watching.

We Are Family

-- we've got each other's backs and win together.

Job Types: Full-time, Permanent

Pay: $40,000.00-$60,000.00 per year

Benefits:

Casual dress Dental care Employee assistance program Extended health care On-site parking Vision care
Ability to commute/relocate:

Winnipeg, MB R2W 3B3: reliably commute or plan to relocate before starting work (required)
Experience:

Leadership: 1 year (required)
Language:

English (required)
Work Location: In person