Job Description

The Front Office Manager is accountable for the effortless and seamless movement of guests in and out of the hotel and providing exceptional levels of guest service throughout the guests' stay. Act as Manager on Duty on occasion and respond to emergency codes.

DUTIES

Ensure all guests are being treated in an efficient and courteous manner and that all standards are being applied. Responsible for the hiring, training, and direction of new department employees. Ensure all Front Office quality standards are complied with and that policies and procedures are consistently applied. Work in conjunction with accounting to maintain and minimize levels of account receivables. Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction. Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations. Supervise the activities and the service levels of the bell desk, telecommunications, and front desk divisions. Responsible for the Preferred Guest membership program and ensure that all guests who are members are appropriately recognized, meeting all standards. Responsible for budgeting, forecasting, financial planning and management of the Front Office. Ensures that all policies, procedures of federal, provincial and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed. Have a thorough knowledge of all fire and safety procedures and equipment (fire extinguishers/ alarm system) in the event a situation occurs. Responsible for processing the Front Office payroll hours.

Must have working experience with OPERA property system

EXPERIENCE

Must have at least two years experience as a Front Office Manager.

LANGUAGE SKILLS

Must have good command of the English language both written and verbal. Other languages would be an asset.

Our Hotel is committed to fostering a positive and progressive workforce that is representative of the citizens we serve. We will provide equitable treatment and accommodation to ensure barrier free employment.

The Hotel has an Accommodation Policy in accordance with the Ontario Human Rights Code, and the Accessibility for Ontarians with Disabilities Act.

To avoid any delays in the recruitment process, if you require accommodation to apply or to participate in an interview process, please provide your accommodation needs in advance.

*Applicants must have a valid Canadian work permit

Job Types: Full-time, Permanent

Benefits:

Company events Dental care Extended health care Life insurance On-site parking Vision care
Experience:

Office Managers: 2 years (required)
Work Location: In person