Job Description

Overview

PLEASE, DO NOT APPLY UNLESS YOU HAVE PREVIOUS EXPERIENCE WORKING AS FRONT OFFICE MANAGER

We are seeking a dedicated and experienced Front Office Manager to oversee the daily operations of our front desk team. The ideal candidate will possess strong leadership skills, exceptional customer service abilities, and a passion for hospitality. This role is crucial in ensuring that our guests receive outstanding service from the moment they arrive until their departure. A background in hotel management or similar environments is highly desirable.

Duties

Manage and supervise front desk operations, ensuring efficient and smooth check-in and check-out processes. Provide exceptional guest services by addressing inquiries, resolving complaints, and ensuring overall guest satisfaction. Train, mentor, and evaluate front desk staff to maintain high standards of customer service and professionalism. Oversee the operation of multi-line phone systems, handling incoming calls with excellent phone etiquette. Maintain accurate records of guest information and reservations while ensuring compliance with hotel policies. Collaborate with other departments to enhance guest experiences and streamline operations. Monitor front desk inventory, including supplies and equipment, to ensure availability and functionality. Assist in developing strategies to improve guest services and overall hotel performance.

Requirements

Proven experience in a front desk or guest services role within the hospitality industry; hotel experience is preferred. Strong customer service skills with the ability to handle challenging situations calmly and effectively. Proficiency in using multi-line phone systems and hotel management software. Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests. Excellent organizational skills with attention to detail. Ability to work flexible hours, including weekends and holidays as needed. Strong interpersonal skills with a focus on teamwork and collaboration. If you are passionate about providing exceptional hospitality experiences and possess the required skills, we encourage you to apply for this exciting opportunity as our Front Office Manager.
Job Type: Full-time

Pay: $55,000.00-$60,000.00 per year

Benefits:

Extended health care
Experience:

front office : 2 years (preferred)
Work Location: In person