Job Description

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values and leadership accountability, and as part of that culture, we believe in the growth and development of our ambassadors. We have a full-time

Front Office Manager

position available at Coast Capri Hotel.The Front Office Manager oversees property operations, ensuring that exceptional hospitality and service are provided. This position directs and works with managers and employees to continually improve satisfaction and maximize the financial performance of the Rooms Division as well as overseeing day-to-day tasks when on duty.

Duties and Responsibilities:

Manages all day-to-day operations of the Front Office in preparation for guest arrivals, departures and entire experience

Provide exceptional customer service to guests by clearly communicating and resolving challenges to ensure guest satisfaction

Responds to all guest surveys and reviews in a timely and professional manner

Monitor staff transactions and ensure that proper billing and credit card procedures are clear and being completed accurately. Oversee the posting of guest charges and approve all adjustments to minimize lost revenue

Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property

Executes daily communication efforts (verbal and written) with warmth and professionality in mind at all times

Takes direction from the Hotel Manager to execute promotions, employee engagement efforts, and special projects throughout the hotel

Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management and labour control areas of the department

Responsible for ongoing training and monitoring of staff on hotel and brand standards for guest services. Performs timely evaluations to coach and offer feedback to direct reports

Actively participates in daily/weekly/monthly meetings, calls and committees

Contributes to yield management initiatives. Director of Revenue with managing room inventory and rate positioning on online booking channels

Utilizes interpersonal skills and builds relationships to lead, influence and inspire others to Challenge the Limits

Other duties as assigned

Qualifications & Skill Requirements:

Minimum 3 years' experience in a similar position preferably at a branded hotel

Highly organized, results-oriented with the ability to be flexible and work well under pressure

Post-secondary education in Tourism & Hospitality or equivalent hotel experience is a definite asset

Ability to handle multiple tasks with strict deadlines in a fast-paced, dynamic work environment

Advanced communication skills and emotional intelligence, ability to lead by example

Required to work various shifts including evenings, weekends, overnights and statutory holidays

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities and more!

If you meet these qualifications and are interested in applying for this position, please email your resume to hr@coastcaprihotel.com with "

Front Office Manager

" in the subject line of your email. We thank all interested applicants; however, only qualified candidates will be contacted.

Job Types: Full-time, Permanent

Pay: $55,000.00-$60,000.00 per year

Benefits:

Dental care Disability insurance Discounted or free food Employee assistance program Extended health care Life insurance Store discount Vision care
Application question(s):

Are you located in Kelowna or the surrounding area?
Experience:

Management: 1 year (required) Hospitality: 1 year (required)
Work Location: In person