Job Description

Company Overview

Welcome! Banff Park Lodge Collection operates

3 hotel properties

- Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites. We also operate

2 restaurants

- La Terrazza and Crave Mountain Grill. Staff and guests enjoy our ideal location, close to lively downtown Banff on one side and the peaceful Bow River pathway on the other.

Inclusion Commitment

We are proudly committed to creating an inclusive, safe, and equal work environment for all. We find strength in having a diverse team and want our people to succeed and thrive inside and outside of work. We do not tolerate any form of discrimination, including in recruitment, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other.

If you need support of any kind

-- such as communication support, accessibility accommodations, or other assistance -- we're happy to consider all requests. Please email

hradmin@banffparklodge.com

with the subject "APPLICANT ASSISTANCE REQUEST".

We thank all candidates for their application.

THE ROLE

At Peaks Hotel & Suites, we're proud to have held the #1 hotel on TripAdvisor in Banff for over three years, and it's no coincidence. That recognition comes from a high-performing team that delivers exceptional guest experiences while supporting one another and celebrating success. As our next Front Office Manager, you'll step into a motivated, skilled team and play a key role in guiding them to even greater heights. We're excited to see how you can contribute to our mission of providing seamless, tech-savvy service and helping guests create unforgettable memories. Whether you're ready to take the next step in your career or bring proven leadership experience, this is your chance to lead at one of Banff's very best.

This role also comes with excellent perks and opportunities. From professional development and cross-training within our hotel collection to clear pathways for growth, we're committed to investing in your future. Staff accommodation is available, making it easier to build your career with us here in Banff.

This position is starting on November 3 (at the latest November 12, 2025).

Duties include (but are not limited to):

Assisting and overseeing the day-to-day operation of the Front Office with a strong focus on maintaining a high level of guest services, room sales and overall profitability. Handle guest concerns and service recovery, ensuring all guest needs are met promptly and professionally. To show leadership to the Front Desk staff on duty, overseeing the coaching, developing and performance management of our Front Desk Supervisor and Front Desk Agents. Organize and lead regular Front Office meetings to communicate updates and priorities. Participate in the recruitment and onboarding of new team member for Front Office roles: interviews, and probation reviews for Front Office roles Efficient scheduling of all Front Office staff, adding schedule to payroll system, approving staff timecards. Responsible for billing and reconciliation of guest ledger and city ledger accounts. Perform Revenue Management day-to-day tasks by contributing to monitoring hotel rates, competitors' rates, reviewing IDeaS RMS forecasts and decisions, apply overrides, and align restrictions as necessary to maximize revenue. Ensure efficient and accurate use of Oracle PMS and other key tools such as Revinate, TripTease, IDeaS, and others. Support an inclusive, professional, and team-oriented culture through coaching, recognition, and team-building activities. Ensure workplace safety and security of all individuals on property by maintaining current knowledge of emergency procedures and acting as the on-scene lead during incidents/crisis. Support in establishing, implementing and enforcing hotel policies, standards, and SOP compliance at all times. Maintain clear communication and cooperation with Housekeeping, Reservations, Maintenance, and other departments across the Banff Park Lodge hotel collective. Work a combination of morning, evening, weekend, and holiday shifts as required. Perform other duties as assigned.

Ideal Candidate:

Minimum 1-2 years of hotel front desk or reservations experience required. Previous supervisory experience is required; previous management experience is considered an asset. Strong multi-tasking ability with keen attention to detail. Professional and friendly demeanor both in person and over the phone. Excellent English communication and comprehension; a second language is an asset. Proficiency with Microsoft Office and strong computer literacy. Ability to work independently, make sound decisions, and lead by example.

Employee Incentives:

Private room in Staff accommodation

ranging from

$10.50 -$26.00

per day (based on availability),

Staff rates and friends and family rates

at our hotels and restaurants,

Free duty meal

in the Staff Cafeteria, serving hot meals for lunch and dinner daily,

Subsidized health benefits

available from start of employment, including life insurance, dental, medical and drug coverage,

Free dry cleaning

for work attire available,

Employee Assistant Program

, providing free professional counselling sessions, Corporate

Canoe Club Pass

in the summer,

Ski Pass discounts and reimbursement

(up to $500) available in winter, Use of

hotel pool and gym

facility (restrictions apply), Frequently held

staff events

and involvement opportunities, And more!
Job Types: Full-time, Permanent

Pay: From $52,000.00 per year

Benefits:

Company events Dental care Disability insurance Discounted or free food Extended health care Life insurance On-site parking Vision care
Ability to commute/relocate:

Banff, AB T1L 1H1: reliably commute or plan to relocate before starting work (required)
Application question(s):

When is your available start date? Please state your pronoun (optional). Do you require staff accommodation? Do you require assistance during the application process - such as communication support, accessibility accommodations, or other assistance? If so, please send an email to hradmin@banffparklodge.com to request assistance OR indicate Not Applicable (N/A).
Experience:

Customer service: 1 year (required)
Work Location: In person