Job Description

Prolific Sports House - Front Office Coordinator

Reports to: President and Human Resources

Location: Prolific Sports House South and North locations

Company Overview:

Prolific Sports House ("PSH") is a brand new, membership based private sports training facility that will be the epicenter of high-level sports training, competition, and entertainment in the City of Calgary. We're excited to build a unique sports training community that wants to push our members past their limits. PSH features 17,000 square feet of basketball/volleyball courts, cardio/fitness area, large relaxing viewing areas, entertainment for the kids, and an elite sports performance training area. Prolific is designed to produce and help athletes take their game to the next level while furthering their knowledge in their designated sports. We offer a variety of programs, drop in play, tournaments, classes, leagues, camps, and sports specific training for multi-sports.

At Prolific, we are committed to creating a

welcoming, inspiring, and family oriented environment

where every member feels supported on their journey to becoming their best self. As part of our leadership team, you'll play a crucial role in driving our mission forward through the following responsibilities:

Responsibilities:

Member Engagement & Experience

Welcome every member with positivity and enthusiasm, ensuring they feel seen, supported, and motivated from the moment they walk in. Provide ongoing encouragement and support during workouts and upon departure, maintaining high energy and attentiveness throughout their visit. Deliver professional, personalized customer service that builds lasting relationships with our members. Always maintain a professional appearance

Team Leadership & Collaboration

Offer hands-on leadership, guidance, and support to fellow team members, managers, and guests to ensure daily success. Serve as a role model of professionalism, positivity, and team spirit across all interactions. Communicate effectively and respectfully with co-workers, management, and ownership to ensure clarity and alignment.

Operational Excellence

Oversee day-to-day operations, ensuring the facility runs smoothly and efficiently at all times. Create social media flyers as well as create content for all platforms Communicate with owner and complete assigned projects by designated deadline Create/Support the scheduling of PSH facility, Trainers, Member Classes, and Fitness Instructors

Maintain a clean, safe, and welcoming environment by:

Upholding safety standards*
Performing general maintenance*
Managing the cleanliness and tidiness of the entire facility*
Performing regular cleaning duties, including washrooms, workout areas, and high-traffic zones*

Maintain and coordinate:

Team schedules*
Facility use schedules*
All events including special programs and leagues*
Assist in equipment setup and help coordinate logistics for special events and programs.

Administrative & Creative Duties

Complete weekly and biweekly administrative tasks including: Scheduling for front desk reception, personal trainers, member classes, and fitness instructors Responding to operational requests from team leads Implementing value-added member incentives Create visually engaging social media flyers and content across platforms to drive engagement and promote events. Collaborate with ownership to complete assigned projects by designated deadlines.

Safety & Conduct

Provide immediate and appropriate first aid response when needed. Educate members on facility rules and enforce Prolific's code of conduct in a respectful and professional manner. Always maintain a professional appearance and demeanor that reflects the values of Prolific. Maintain safety standards, general maintenance, upkeep and tidiness of the facility Handle immediate first aid needs

Qualifications:

1-2 years' experience working as front desk receptionist, or similar experience Athletic or recreational facility experience is an asset You're a high-energy individual who thrives in a competitive and dynamic environment Dash platform experience is an asset not a pre-requisite Current certification CPR C (recertified within one year) and Standard First Aid (recertified within 2 years) - required within first 3 months of employment Must be able to lift up to 50lbs and assist with moving equipment You have a "member first" service approach, are committed to communication, and are able to motivate others You have a professional manner, an optimistic "can-do" approach, and are efficient when dealing with multiple tasks in a fast paced environment. You are passionate about producing results and your superior problem-solving skills enable you to respond to changing priorities Experience with Microsoft Office applications (Word, Excel, Outlook) and registration software. Adobe Illustrator and Photoshop is an asset. A proven track record working independently and in a team environment is an asset
What's In It for You:

Making connections with members and staff and being a valuable asset to Prolific Sports House Putting smiles on faces and being part of a positive and fun environment Flexible work schedule, shifts include: Evenings and Weekends Only FREE facility membership for you, plus a variety of free and discounted programs & services Performance based bonus program and an employee recognition program
Perks such as :

Salary Postion Health and Dental Benefits Annual staff events including BBQ's, swag, selling compensation, December holiday party and many more Free parking and bus stop steps away
Job Types: Full-time, Part-time, Permanent

Expected hours: No less than 40 per week

Benefits:

Casual dress
Application question(s):

Do you have transportation? I.e Vehicle Have you worked in a sports facility before?
Experience:

Adobe Illustrator / Social Media: 1 year (preferred) administrative assistant: 2 years (required)
Work Location: In person