Job Description

Front of House Shop Manager

Location:

50 Beech St, Ottawa, ON (to start 5510 Canotek Rd)

Position Type:

Full-Time

Compensation:

$24/hr + tips

Almanac Bakery is looking for a warm, organized, and people-first Front of House Shop Manager to lead our front-of-house team!

This is a full-time leadership position ideal for someone who thrives in a fast-paced cafe environment, loves delivering exceptional customer experiences, and is ready to build and support a strong, high-performing team.

As our FOH Shop Manager, you'll oversee the flow of our coffee and retail service, lead daily operations, and play a central role in setting the tone for our space, from the ambiance to the attitude. If you're passionate about people, obsessed with great service, and love managing the energy of a bustling cafe, we'd love to hear from you.

What You'll Be Doing

Oversee and manage day-to-day front-of-house operations and barista staff. Create and manage shift schedules and handle shift coverage. Lead by example - train, onboard, and mentor staff with kindness and clarity. Monitor and maintain product quality, consistency, and customer-facing standards. Manage inventory (merch, packaging, bar supplies) and ensure smooth daily flow. Handle customer issues, complaints, and special requests with grace and professionalism. Collaborate with the Kitchen Manager to support sales goals and product movement. Maintain ambiance (music, cleanliness, flow, and mood) in alignment with brand standards. Run and manage the POS system (Shopify), including cash handling and reporting. Contribute to and implement systems that improve service, efficiency, and team communication. Support retail promotions, product pushes, and occasional events.

What You Bring

3+ years of customer service experience (cafe or restaurant) 2+ years of barista experience 1+ year of supervisory or management experience Food Handler's Certificate

(required)

First Aid/CPR and WHMIS training (preferred) You're a clear communicator, a calm problem-solver, and a generous teammate You know how to motivate others, give and receive feedback, and adapt to the unexpected You're confident using retail POS systems, Shopify, Google Docs/Sheets, Sling, Gmail, and Notion You're proud to represent the brand and uphold a high standard of care and quality You love early mornings, team energy, and creating memorable customer experiences

Why Work With Us?

You'll have real influence over how our service flows and feels Work in a collaborative, supportive environment where feedback and growth are valued Contribute to a passionate, quality-obsessed team that's serious about what we do Health benefits (50% employer-paid), two (2) weeks paid vacation, 30% staff discount
At Almanac Bakery, we believe that great pastry brings people together, and so does a welcoming, inclusive workplace. We are committed to building a team that reflects the diverse communities we serve and creating an environment where everyone feels valued, respected, and empowered to contribute. We encourage applications from individuals of all backgrounds, identities, and experiences.

Job Types: Full-time, Permanent

Pay: $22.00-$25.00 per hour

Expected hours: 38 per week

Benefits:

Dental care On-site parking Paid time off Store discount Vision care
Experience:

customer service: 2 years (required)
Language:

French (preferred)
Licence/Certification:

Ontario Driver's Licence (preferred)
Work Location: In person