As the Front of House Manager, you'll be responsible for ensuring smooth day-to-day service, supervising FOH staff, and creating a welcoming, well-run environment for both guests and team members. You'll help shape the service culture at Hidden Pocket and play a key leadership role as we grow.
Responsibilities
Supervise and coordinate front-of-house staff (servers, bartenders, hosts)
Lead by example in providing exceptional guest service
Manage daily floor operations, table flow, and reservations
Address customer concerns professionally and promptly
Handle staff scheduling, training, and performance management
Ensure FOH areas are clean, stocked, and service-ready
Oversee FOH inventory
Collaborate with kitchen and bar
Enforce liquor and gaming regulations
Qualifications
2+ years experience in a supervisory or management role (restaurant, bar, or hospitality)
Strong leadership, communication, and problem-solving skills
Ability to thrive in a high-energy, guest-focused environment
Familiarity with POS systems and scheduling software
Available evenings, weekends, and holidays
Smart Choice Certification
What We Offer
Competitive salary + tip-out share
Staff discounts and team perks
A fun, dynamic work environment
Job Types: Full-time, Permanent
Pay: $40,000.00-$50,000.00 per year
Experience:
Front of House: 2 years (required)
Language:
English (required)
Location:
Winnipeg, MB (required)
Work Location: In person
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