Job Description

Job Overview

As a Front of House Manager, you will be the vibrant heartbeat of our establishment, ensuring that every guest experiences exceptional service from the moment they walk through our doors. You will lead a dynamic team, oversee daily operations, and create a welcoming atmosphere that embodies our commitment to hospitality. Your leadership will drive the success of our front-of-house operations while maintaining high standards of food safety and customer satisfaction.

What you'll do

Lead and inspire your team to deliver outstanding customer service and create memorable dining experiences. Manage daily front-of-house operations, ensuring smooth service flow and adherence to quality standards. Train, develop, and mentor staff in food handling, customer service, and operational procedures to foster a culture of excellence. Oversee inventory control and cash handling processes to ensure accuracy and efficiency in all transactions. Collaborate with kitchen management to coordinate food production and ensure timely service delivery. Conduct regular staff meetings to communicate goals, updates, and feedback while encouraging team engagement. Implement health and safety regulations to maintain a clean and safe environment for both guests and employees. Handle guest inquiries and resolve any issues promptly to maintain high levels of customer satisfaction.

Qualifications

Proven experience in restaurant management or hospitality management with a focus on front-of-house operations. Strong leadership skills with the ability to motivate and manage a diverse team effectively. Knowledge of food preparation techniques, food safety standards, and inventory management practices. Familiarity with POS systems such as Aloha or Micros for efficient order processing and cash handling. Excellent communication skills with a passion for delivering exceptional customer service. Experience in training & development, including interviewing potential candidates for front-of-house roles. Background in fine dining or casual dining environments is preferred; banquet experience is a plus. Ability to work flexible hours, including evenings and weekends, in a fast-paced environment.

Why you'll love it here

We are dedicated to fostering an environment where our team can thrive both personally and professionally. Our commitment extends beyond just serving great food; we believe in supporting our employees through various benefits that promote well-being.

Our benefits include:

Opportunities for career advancement within our growing organization. Employee discounts on meals and merchandise. Comprehensive training programs designed for personal growth in the hospitality industry. A supportive work culture that values teamwork, creativity, and innovation. Join us as we create unforgettable experiences together! Your journey starts here!
Job Types: Full-time, Part-time, Permanent

Pay: From $18.00 per hour

Expected hours: No less than 24 per week

Application question(s):

Are you willing to work evening shifts? (Mandatory Friday Saturday and Sunday 5pm to 2am)
Experience:

front of house managing: 4 years (required)
Work Location: In person