Job Description

Everwild Nordic Spa and Hotel, Canmore



Must be located in Canmore



About Basecamp

Basecamp Properties is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home. Basecamp resorts is the recipient Hotelier Magazine's award for 2023 Regional Company of the year.



Everwild is redefining mountain hospitality. Our Nordic spas and hotels aim to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Basecamp Resorts is a collection of boutique hotels across the Canadian Rockies, built for adventure and connection.



Why Work for Us?

Be part of Canada's fastest-growing hospitality brand. Enjoy a comprehensive health benefits plan to support your well-being. Take advantage of exclusive employee discounts at all Basecamp properties, plus Family & Friends rates. Receive competitive wages that reflect your experience and contributions. Grow your career with real opportunities for advancement in our expanding company. Work in a welcoming and supportive team environment. We believe in working hard, having fun, and celebrating our successes together! Temporary subsidized housing available. Bonus based on: customer satisfaction scores, labour cost control, cost of good percentages, sales targets, staff retention Cellphone allowance, paid vacation, meal discounts and more!

Position Overview

Everwild Canmore is seeking a Front of House Manager for Rhythm & Howl and Elements Lounge. The successful candidate will have experience with and be passionate about fantastic dining experiences and great food and drink, building fun and high achieving teams that unite the front and back of house, and want to build something special with us in Canmore. We're seeking a hands-on leader that will work alongside our team and make sure that every guest has an exceptional dining and property experience.



The ideal candidate has a minimum of 5 years related experience and loves to lead great teams. One of the follow certifications will be considered an asset, WSET Level 2, Certified Sommelier and/ or ISG (International Sommelier Guild) certification.

Salary:

$75,000 - $85,000

Shifts:

Full-time, Permanent

Location:

Canmore

Key Responsibilities:

1. Guest Experience

Ensure guests are greeted and seated promptly Monitor service quality and guest satisfaction Handle complaints and resolve issues diplomatically Maintain ambiance, cleanliness, and comfort in the dining area

2. Staff Leadership

Hire, train, and supervise FOH staff (hosts, servers, bartenders) Create steps of service and ensure they are followed Maintain elevated service standards Create and manage staff schedules Conduct team meetings and performance evaluations Motivate staff and foster a positive work environment

3. Operational Oversight

Coordinate with kitchen and bar teams for smooth service flow Manage reservations, waitlists, and table turnover Create curated wine and drink lists Ensure compliance with health and safety regulation Order and manage all beverage inventories Monitor and manage inventory of FOH supplies (menus, linens, etc.)

4. Financial & Administrative Duties

Assist with budgeting and cost control Track labour costs and manage staffing levels efficiently Report on service metrics and customer feedback Support POS system management and cash handling procedures

5. Sales & Promotions

Encourage upselling and suggestive selling Implement and oversee special events or promotions Analyze customer feedback to improve service and offerings

Requirements

Minimum 5 years experience in food & beverage or hospitality management, with hotel or destination dining experience considered an asset. Strong leadership skills with proven ability to hire, train, and motivate high-performing teams. Hands-on management style with a focus on delivering exceptional guest experiences. Knowledge of both front-of-house and back-of-house operations, including service standards, reservations, and beverage programs. Experience with POS systems, scheduling, budgeting, and inventory management. Excellent communication, organizational, and problem-solving skills; able to remain calm under pressure. Sommelier or beverage certification (WSET Level 2, Certified Sommelier, or ISG) considered an asset. Passion for hospitality, food, and beverage, with a commitment to creating memorable, locally inspired dining experiences.

Basecamp Resorts is an equal opportunity employer. We are dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed to fostering diversity and inclusion and celebrate differences. We comply with all federal, provincial and local laws that prohibit discrimination when making all decisions about employment. We welcome all applications from a wide range of candidate. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at careers@basecampresorts.com to discuss your needs confidentially.