Job Description

Job Overview

We are seeking a dynamic and experienced

Front of House Team Leader

to oversee daily operations in our restaurant and attached frozen and market area. The ideal candidate will possess strong leadership skills, extensive restaurant experience, and a passion for delivering exceptional customer service. This role involves supervising staff, managing food service activities, ensuring a welcoming atmosphere for guests, and supporting additional sales through thoughtful recommendations of our frozen products.

Previous experience in food industry settings such as restaurants, hotels, bars, or food retail is highly valued, along with proficiency in food handling, POS systems, and food safety standards.

Responsibilities

Lead and supervise front-of-house staff to ensure efficient service delivery and uphold company standards Oversee food preparation and serving processes, maintaining high-quality food safety and hygiene practices Manage POS transactions using Micros POS or similar systems with accuracy and integrity Provide training, coaching, and performance feedback to team members to foster a motivated work environment Handle customer inquiries, resolve complaints promptly, and ensure guest satisfaction Assist with interviewing and onboarding new team members to build a strong front-of-house team Coordinate with kitchen staff and management to ensure smooth restaurant operations Maintain cleanliness and organization of the front of house area in compliance with health regulations Support restaurant management in daily tasks including cash handling, inventory control, and scheduling

Requirements

Lead and supervise front-of-house staff to ensure efficient service delivery and uphold company standards Oversee food preparation and serving processes, maintaining high-quality food safety and hygiene practices Manage POS transactions using Micros POS or similar systems with accuracy and integrity Provide training, coaching, and performance feedback to team members to foster a motivated and professional work environment Handle customer inquiries, resolve complaints promptly, and ensure high levels of guest satisfaction Actively promote and upsell restaurant, frozen and market products by recommending take-home items that complement the guests' dining experience Coordinate with kitchen staff and management to ensure smooth restaurant operations Maintain cleanliness and organization of the front-of-house dining area and frozen market/retail display in compliance with health regulations Support restaurant management in daily tasks including cash handling, inventory control, and scheduling Comfortable and confident switching seamlessly between Spanish and English with guests and team members
Join our team as a Front of House Team Leader to lead by example while delivering memorable experiences for our guests. We value professionalism, teamwork, and a passion for the Restaurant industry.

Job Types: Full-time, Permanent

Pay: $4,000.00 per month

Benefits:

Discounted or free food On-site parking Store discount
Ability to commute/relocate:

Burlington, ON L7N 3T7: reliably commute or plan to relocate before starting work (required)
Application question(s):

All you legally in-tittle to work in Canada?
Language:

Spanish (required)
Work Location: In person