Job Description

Front of House Associate

Position: Front of House Associate

Job Summary:

The Front of House Associate is a key role in ensuring an exceptional dining experience for guests. This position involves greeting and seating guests, taking orders, serving food and beverages, and maintaining a welcoming atmosphere. The ideal candidate will have excellent customer service skills, strong attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:

Greet guests warmly and escort them to their tables. Provide menus, answer questions, and offer recommendations. Complete bar tending tasks as necessary Take accurate food and beverage orders and relay them to the kitchen. Ensure timely and efficient service, addressing any guest concerns. Maintain a friendly and professional demeanor at all times. Assist in opening and closing tasks, including setting up and breaking down dining areas. Maintain cleanliness and organization in the dining area, bar, and service stations. Monitor and restock front-of-house supplies as needed. Ensure compliance with health and safety regulations. Work closely with kitchen staff to ensure smooth service. Communicate effectively with team members to meet guest needs. Support team members during peak hours to maintain efficiency. Operate the POS system to process orders and payments accurately. Handle cash, credit card transactions, and receipts in a secure manner. Ensure proper reconciliation of sales at the end of the shift. Inform guests about promotions, specials, and upcoming events. Upsell menu items to enhance the guest experience and increase sales. Assist with social media promotions or loyalty programs when needed.

Qualifications:

Experience in a customer service or hospitality role preferred. Strong interpersonal and communication skills. Ability to multitask in a fast-paced environment. Knowledge of POS systems and basic cash handling. Smart Serve Certification (required). Understanding of health and safety regulations in a restaurant setting.
This position requires a customer-focused attitude, teamwork, and the ability to create a positive dining experience for guests.

Job Types: Part-time, Permanent

Pay: $17.20 per hour

Benefits:

Discounted or free food Flexible schedule On-site parking
Work Location: In person