Job Description

Overview

We are seeking a dedicated and professional Front Desk Supervisor to join our team in the hospitality industry. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.

Responsibilities

Oversee daily front desk operations, ensuring smooth check-in and check-out processes for guests. Provide outstanding guest services by addressing inquiries, resolving issues, and accommodating special requests. Manage multi-line phone systems, handling incoming calls with professionalism and courtesy. Train, supervise, and mentor front desk staff to deliver high-quality customer service. Maintain accurate records of guest information and reservations using hotel management software. Collaborate with other departments to ensure guest satisfaction and a seamless experience throughout their stay. Uphold hotel policies and procedures while fostering a positive work environment for all team members.

Experience

Previous experience in a front desk or guest services role within the hospitality industry is preferred. Previous experience with Room Key PMS is preferred. Bilingual or multilingual abilities are highly desirable to cater to a diverse clientele. Strong phone etiquette and excellent communication skills are essential for interacting with guests and staff alike. Familiarity with multi-line phone systems and hotel management software will be beneficial. A passion for customer service and hospitality is crucial for success in this role. If you are enthusiastic about providing exceptional service in a dynamic environment, we encourage you to apply for this exciting opportunity as a Front Desk Supervisor.
Job Types: Full-time, Permanent

Pay: $17.00-$19.00 per hour

Expected hours: 32 - 40 per week

Benefits:

Flexible schedule On-site parking
Experience:

hotel front desk: 2 years (required) hotel: 1 year (required)
Work Location: In person