Job Description

Position Information

Position Title

Front Desk Supervisor

Department/Unit

Housing & Conference Services

Location

Halifax, Nova Scotia, Canada

Posting Number

S185-25

Employee Group

NSGEU Local 77

Position Type

Regular, On-Going

Duration of Contract (if applicable)

Employment Type

Full Time

Full-time Equivalency (FTE)

1.0

Salary

$25.89 - $32.77 per hour ($47,119 - $59,644 per annum, 35 hours per week)

Classification

C5

Provisional Statement

This is a provisional classification. Formal regular review classification procedures may be initiated at any time by the incumbent or supervisor after the incumbent has worked a minimum of six months in the role.

About Dalhousie University

Dalhousie University is Atlantic Canada's leading research-intensive university and a driver of the region's intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

Job Summary

Housing and Campus Connections operates and coordinates a wide range of vital campus services, from residence and housing to food service to summer accommodations. Reporting to the Manager, Front Desk Operations, the Front Desk Supervisor ensures consistent processes and standards for the front desk operations

Key Responsibilities

Serve as the senior front-facing representative, handling inquiries from students, parents, guests, and facilities staff in the academic year, and guests in the conference and event planning (summer operations) season. Coordinate pre-arrival for academic residents, ensure that rooms are clean and ready for check in, prepare mailboxes and key packages, deploy building signage, etc. In conference and event planning (summer operations) season, coordinate check-in/check-out processes, room assignments, and billing using KX and SMS systems, and handle guest concerns. Maintains the key inventory system, completes weekly cash deposits, supervises laundry coin collection, and receives and sorts mail and parcel deliveries for building residents. Lead the transition of front desk operations and staff between conference and event planning (summer operations) and academic year front desk operations. Supervise a team of up to 30 student front desk staff.

Note

Due to operational requirements, the successful applicant is required to work in-person on campus.

Required Qualifications

Business Administration or Administrative Professional program with three to five years' related experience (or equivalent combination of training and experience). Experience in writing training documents and delivering training through varying formats. Proficient microcomputer (Word, Excel, Teams, and Outlook) skills. Attention to detail and ability to manage multiple tasks in a busy environment with ongoing interruption.

Assets

Experience working in a conference and events or residence operation. Experience using KX, OneCard and Access systems. Experience supervising a team of student staff.

Job Competencies

The successful candidate is expected to demonstrate proficiency in Dalhousie's

core

and

leadership

competencies, in particular:

Respect & Inclusion Adaptability Knowledge & Thinking Skills Communication Service

Additional Information

Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.

Application Consideration

Bargaining unit employees (NSGEU local 77) are given priority consideration and will be notified on the status of their application following assessment. All other applications will be considered when there is no qualified candidate from the bargaining unit.



We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or People and Culture.

Diversity Statement

Dalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous Peoples of Turtle Island (especially Mi'kmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2SLGBTQIA+ communities, and all candidates who would contribute to the diversity of our community. In accordance with our Employment Equity Policy, preference will be given in hiring processes to candidates who self-identify as members of one or more of the equity-deserving groups listed above. For more information, including details related to our Employment Equity Policy and Plan and definitions of equity-deserving groups please visit

www.dal.ca/hiringfordiversity

If you require any support for the purpose of accommodation, such as technical aids or alternative arrangements, please let us know of these needs and how we can be of assistance. Dalhousie University is committed to ensuring all candidates have full, fair, and equitable participation in the hiring process. Our complete Accommodation Policy can be viewed

here

.


Posting Detail Information

Number of Vacancies

1

Open Date

09/24/2025

Close Date

10/09/2025

Open Until Filled

No

Special Instructions to Applicant

Quick Link for Direct Access to Posting

https://dal.peopleadmin.ca/postings/19622