Job Description

About us

We are a global hotel brand that prides itself on offering comfortable accommodations and exceptional customer service. The culture at Best Western is built on a foundation of hospitality and respect for both guests and employees. The company values innovation and continuous improvement, and strives to create a welcoming and inclusive environment for all.

We're seeking a Front Desk Supervisor to support our front desk staff in a busy hotel environment. Individuals in this position are responsible for ensuring that all guests have a positive experience, and we look for candidates who are willing to work hard in a fast-paced environment. The ideal candidate will have experience working in a front desk management position, as well as comfort working with high volumes of customers and colleagues.

Responsibilities:

Supervise a team of front desk staff, as well as work independently during slow periods. Teach staff to use the PMS and other property systems. Oversee daily cleaning of the hotel lobby and public areas. Have a working knowledge of the applicable health and safety regulations. Have a working knowledge of the applicable building and fire safety regulations. Adhere to all corporate policies and procedures.
Job Types: Full-time, Permanent

Pay: From $21.00 per hour

Benefits:

Dental care Extended health care Life insurance On-site parking Paid time off
Ability to commute/relocate:

Kelowna, BC V1X 4J1: reliably commute or plan to relocate before starting work (required)
Experience:

Hotel Front Desk: 2 years (preferred)
Work Location: In person