Job Description

Job Overview

We are seeking a dedicated and friendly Front Desk Supervisor to join our team. The ideal candidate will support the Front Desk Agents and serve as the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, fluently bilingual in English and French and the ability to handle various tasks efficiently in a fast-paced environment.

Responsibilities

- Support the Front Desk Agents in greeting guests upon arrival with a warm and friendly demeanour, ensuring a positive first impression.

-Create weekly staff schedules
- Able to manage check-in and check-out processes efficiently, including handling reservations and payments.
- Answer phone calls promptly, providing information about hotel services, room availability, and local attractions.
- Maintain accurate records of guest information and special requests using hotel management software.
- Address guest inquiries and resolve any issues or complaints in a professional manner.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Provide concierge services by recommending local restaurants, attractions, and activities to enhance guest experiences.

Qualifications

- Previous experience in a front desk or customer service role within the hotel or hospitality industry is preferred.
- Proficiency in phone systems with excellent phone etiquette is essential.
- Capable of communicating in English and French.
- Strong interpersonal skills with a focus on delivering outstanding guest services.
- Ability to work flexible hours, including days, evenings, weekends and holidays as needed.
- Familiarity with hotel management software is an advantage but not required; training will be provided.
- A positive attitude, strong work ethic, and ability to thrive in a team-oriented environment are crucial for success in this role.

Join us as we strive to create memorable experiences for our guests through exceptional service!

Job Type: Casual

Pay: $22.00-$23.00 per hour

Benefits:

Dental care Extended health care On-site gym On-site parking
Experience:

Customer service: 1 year (preferred)
Work Location: In person