Job Description

Position Overview:

We are seeking a reliable, service-focused

Hotel Supervisor

to oversee evening operations and ensure a smooth, welcoming experience for all guests. The PM Supervisor is responsible for supporting front desk staff, maintaining service standards, handling guest concerns, and ensuring hotel procedures are followed during evening and closing hours.

Key Responsibilities:

Supervise and support front desk and evening staff to deliver exceptional guest service Resolve guest inquiries, concerns, and complaints professionally and efficiently Oversee daily PM operations including check-ins, room assignments, and shift handovers Ensure accuracy of night paperwork, reports, and cash handling procedures Monitor safety, security, and cleanliness throughout hotel public areas Communicate with housekeeping and maintenance regarding guest needs and room status Train, guide, and motivate staff to uphold company service standards Handle emergency situations and escalate issues as needed Assist with scheduling, shift coverage, and staff performance feedback Maintain a positive and professional atmosphere for guests and team members

Qualifications:

Previous hotel or hospitality experience required; supervisory experience preferred Strong communication, leadership, and problem-solving skills Ability to remain calm and professional in high-pressure situations Excellent customer service and team-management abilities Proficient with hotel management systems (PMS) and basic computer skills Ability to work evenings, weekends, and holidays as needed

Schedule:

Primarily

PM shifts

, including weekends and occasional flexibility based on operational needs.

Job Type: Full-time

Pay: $20.00-$23.00 per hour

Expected hours: 40 per week

Benefits:

Extended health care
Work Location: In person