Job Description

Overview

Join our vibrant Private Health and Racquet Club as a Front Desk Staff member, where your energy and exceptional customer service skills will create a welcoming atmosphere for members and visitors alike. In this dynamic role, you'll be the first point of contact, ensuring smooth operations at the front desk while providing outstanding support that enhances the overall experience. Your enthusiasm and organizational prowess will help foster a positive environment that promotes health, wellness, and community engagement.

Responsibilities

Greet members, guests, and visitors warmly with professional phone etiquette and friendly demeanor. Manage multi-line phone systems efficiently to handle inquiries, reservations, and general questions promptly. Check-in members and visitors accurately using computerized systems, verifying memberships and appointments. Answer incoming calls, direct calls to appropriate departments or personnel, and take detailed messages when necessary. Maintain the cleanliness and organization of the front desk area, ensuring all supplies are stocked and accessible. Handle data entry tasks such as updating member records, scheduling appointments, and maintaining accurate filing systems. Utilize office management software including Microsoft Office Suite (Word, Excel) and Google Workspace for documentation and correspondence. Assist with administrative duties such as proofreading documents, managing calendars, and supporting event preparations. Support office management tasks like filing, photocopying, scanning documents, and managing incoming/outgoing mail. Provide customer support by addressing member concerns promptly with professionalism and courtesy. Perform basic bookkeeping tasks using QuickBooks or similar accounting software to track payments or dues when required. Contribute to a team environment by collaborating with colleagues to ensure efficient club operations. Maintain confidentiality of sensitive information in accordance with privacy policies.

Skills

Proven experience in front desk or administrative roles within office settings or service environments such as dental or medical reception is highly desirable. Strong computer literacy including proficiency in Microsoft Office (Word, Excel), Google Workspace, data entry, and office management software like QuickBooks. Excellent organizational skills with the ability to multitask effectively in a fast-paced environment. Exceptional phone etiquette skills with experience managing multi-line phone systems. Bilingual abilities are a plus to serve our diverse membership base more effectively. Previous clerical experience involving filing, proofreading, calendar management, and document handling enhances your fit for this role. Demonstrated customer service skills with a friendly attitude that fosters positive interactions. Ability to manage time efficiently while prioritizing tasks to ensure smooth daily operations. Knowledge of office procedures such as typing speed (including accuracy), proofreading documents, and maintaining organized records is essential. Experience in bookkeeping or personal assistant roles can be advantageous for supporting administrative functions beyond front desk duties. Embark on a rewarding journey where your proactive approach and dedication will make a meaningful difference in our members' wellness experience!
Job Type: Part-time

Pay: $17.20-$22.88 per hour

Expected hours: 8 - 40 per week

Work Location: In person