Job Description

Job Summary:

As the first person our clients meet, the Front Desk Associate is essential in setting the tone for the Revive experience. This role combines customer service, administrative duties, and sales to ensure a seamless, uplifting visit for every client. If you're ready to bring your organizational talents, warm approach, and passion for wellness to a growing team, read on!

Key Responsibilities:

Customer Service

Greet each client with a warm welcome and assist with check-in/check-out. Handle inquiries via phone, providing information on services, pricing, and scheduling. Educate clients on contrast therapy and other wellness services like physiotherapy, kinesiology, and chiropractic care. Coffee and nutrition bar duties for our coffee shop with bean to cup machine

Sales and Promotions

Promote memberships, credit packages, and retail products with enthusiasm. Stay informed on current promotions and services to share knowledgeably with clients. Follow up with clients on appointments, encouraging repeat visits.

Cleaning and Maintenance

Keep the front desk and waiting areas clean, organized, and inviting. Regularly clean therapy rooms, equipment, and common areas, upholding hygiene standards. Test chemical levels and maintain the cleanliness of cold plunge tubs on schedule. Ensure the sauna is refreshed after each session and assist with inventory restocking.

Administrative Duties

Schedule appointments and manage our booking system smoothly. Process payments accurately and keep transaction records up-to-date. Handle billing for healthcare providers and insurance for our practitioners. Support with data entry, reporting, and other administrative tasks as needed.

About you:

We're looking for people who live and breathe our core values at Revive Wellness Club. If you resonate with the following, we want to hear from you:

You're honest: Integrity is non-negotiable. You believe in transparency and doing the right thing, even when no one is watching. You own it: Accountability is your middle name. You take pride in delivering results and owning both successes and setbacks. Clients come first: You're passionate about creating an exceptional experience for every client, every time. Team player: For you, it's always "we" before "me." You thrive in collaboration and put team success ahead of personal gain. You step up: Personal responsibility drives you. You're proactive, dependable, and committed to constant improvement.

Experience We're Looking For:

Prior experience in customer service, sales, or front desk roles is a plus. Strong attention to detail, with a commitment to cleanliness and organization. A genuine passion for health and wellness. Comfort and proficiency in using computers and booking software.

What We Offer:

Competitive salary with commission opportunities. Full training and support for the role, from health and wellbeing to coffee shop duties. Room to grow professionally with ongoing development support. A friendly, supportive work environment. Employee discounts on our wellness services and products.
If you're as excited about wellness as we are and ready to Revive people's lives, we'd love to hear from you!

To Apply:

Please send your resume and a brief cover letter explaining why you'd be a great fit to Janine Harris: janine@revivewellnessclub.ca

Job Type: Part-time

Pay: $18.00-$22.00 per hour

Work Location: In person