Job Description

Job Summary:

Rothesay Laser & Hair Clinic is a leading provider of advanced laser, skincare, and wellness services. We are seeking a friendly, professional, and detail-oriented

Clinic Receptionist

to join our front desk team. As the first point of contact for clients, you will play a key role in creating a warm, welcoming, and organized environment.

This position is ideal for someone with excellent interpersonal skills, strong attention to detail, and the ability to multitask in a busy clinical setting.

Key Responsibilities:

Client Services & Front Desk Support

Greet clients in a warm, professional, and courteous manner. Answer incoming calls, emails, FB messages and client inquiries. Book, reschedule, and confirm client appointments using scheduling software (e.g., Milano). Check in and check out clients efficiently, processing payments and issuing receipts. Educate clients on services, products, and policies when needed. Ensure a clean, tidy, and professional front desk and waiting area.

Administrative Support

Maintain accurate client records and documentation. Prepare intake forms and pull charts daily. Ensure charts are filled at end of day. Maintaining clinic cleanliness and order. General housekeeping i.e. laundry, clean washrooms, sweep and mop floors etc. Assist with inventory tracking, supply stocking, and product displays. Help with processing insurance billing and communicating with providers (training provided). Support the Office Manager and clinical team with day-to-day administrative tasks as required.

Qualifications:

Previous receptionist, administrative, or customer service experience (clinic or spa experience preferred). Professional and friendly demeanor with strong communication skills. Comfortable using booking systems and office software (experience with Milano is an asset). Ability to multitask and remain calm under pressure in a busy environment. Strong attention to detail and organizational skills. Knowledge of Medical Skincare. Interest or background in skincare, or aesthetics is a plus.

Work Schedule:

Weekdays/Weekends: between 9:00 AM - 8:00 PM Schedule to be determined based on business need.

Compensation & Benefits:

Hourly wage: Based on experience Access to clinic services and health plan Opportunity for growth within the clinic team
Job Types: Full-time, Permanent

Expected hours: 37 per week

Work Location: In person