Job Description

We are looking for a front desk team member with excellent attention to detail, organizational skills, remaining calm in stressful situations, and providing excellent customer service and support.Key Responsibilities:

• Welcomes clients on arrival to the salon
• Answer telephone calls, emails, and social media messages promptly and courteously
• Inform colleagues that their client has arrived and for what service or services
• Welcome walk-ins, answer questions about services, and schedule appointments based on availability
• Manage the salon appointment schedule efficiently
• Contact clients if a staff member is sick and re-arrange an appointment
• Call clients who are late for appointments and see if they are running late or are a no-show
• Take payments from clients after their appointment
• Check washroom facilities are stocked and clean
• Keep reception area clean, tidy, and free from hazards
• Co-ordinate and resolve client complaints
• Keep the retail merchandising stocked
• Up-sell retail salon products when taking payments
• Prompt clients to book their next appointment

Qualifications:

• Terrific interpersonal and communication abilities (verbal, phone, email) focused on customer care
• Proven work experience as a front desk representative
• Hand-on experience with salon software and office equipment
• Experience with processing transactions
• Ability to handle administrative work
• High School diploma

Skills:

• Excellent communication and customer service skills
• Friendly and professional demeanour
• The ability to remain calm under stressful circumstances
• Confidential and benevolent approach to clients
• The ability to assess the situation and analyze information
• Organizational skills and time management skills
• Good upselling skills
• The ability to work under pressure
• Physical fitness and mental stability

Job Types: Full-time, Fixed term contractPay: $19.25-$20.15 per hourAdditional pay:

• Bonus pay
• Commission pay

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision care

Schedule:

• 8 hour shift
• Day shift

Education:

• Secondary School (preferred)

Experience:

• Front desk: 1 year (preferred)
• Administrative experience: 1 year (preferred)