Job Description

Job Summary

WIN Health Performance Centre offers a variety of health, wellness and treatment services in a professional and fast paced medical clinic environment. We are seeking a Patient Experience Coordinator who is reliable

,

self-motivated, committed to providing exceptional customer service and has a high degree of attention to detail to join our team. The ideal candidate will support overall clinic operations, contribute to the positive clinic culture and the team's shared goals and values, while working alongside a multi-disciplinary team of health professionals, ensuring an exceptional experience for the patient while in our care.

Education

College Diploma in either Office Administration-General, Office Administration-Health Services or Office Administration-Executive Co-op Program is preferred Secondary School Diploma is required Knowledge of medical office terminology would be an asset

Responsibilities

Provides outstanding professional customer service by acting as the first point of contact for the clinic, providing information and responding to requests from the public with a welcoming energy and high degree of professionalism Is knowledgeable about our health, wellness and treatment services to answer patient questions Communicates effectively and efficiently with internal clinicians, patients and community partners ensuring confidentiality and safeguarding of client information Schedules, books and cancels patient appointments using the EMR system (Jane) Responsible for processing payment information (i.e. cash, debit, credit card) using point of sale machine Processes specialized billing related insurance and motor vehicle accident claims Receives and distributes incoming and outgoing mail and redirects it to relevant parties Composes responses to routine incoming correspondence, to the General Email Inbox, with courtesy and care, and forwards inquiries to the appropriate clinician or Clinic Manager as required Maintains records and provides data management support, including security of records Creates patient records and documents in the EMR system (Jane) Maintains patient e-files or any hard copy patient information with a high degree of integrity and respect for privacy Contributes to overall team effectiveness and a positive workplace culture by working collaboratively as a member of the team and contributing to a positive team culture and functioning Works with the team and the Clinic Manager to identify opportunities for continuous quality improvements Provides support in the orientation of new staff as required Performs other duties as assigned which are related to the responsibilities of this position

Experience

Minimum of one year of recent work-related experience working in a professional office environment or administrative role with a clear demonstration of transferrable skills is Previous experience using EMR system (Jane) would be an Strong organizational skills with attention to detail to manage multiple tasks effectively. Excellent communication skills, both verbal and written, to interact positively with patients and staff. Ability to work in a team-oriented environment while maintaining professionalism at all times.
Job Types: Permanent, Part-time

Pay: From $21.00 per hour

Expected hours: 24 - 28 per week

Benefits:

Company events Wellness program
Work Location: In person