Job Description

Position Overview

This position serves as the front desk and showroom customer service role. You will be responsible for greeting walk-in customers, providing product introductions, supporting daily showroom operations, and assisting with internal administrative tasks. The ideal candidate is professional, detail-oriented, customer-focused, and has basic knowledge of cabinetry or home improvement.

Key Responsibilities

1. Customer Reception & Service

Greet walk-in and appointment customers in a professional and friendly manner Understand customer needs and guide them to the sales or design team Provide basic introductions of cabinetry products and brand information Answer phone calls, respond to general inquiries (in Mandarin & English), and forward messages to relevant departments Maintain a positive and organized showroom experience

2. Showroom Management

Conduct daily checks to ensure showroom cleanliness and tidy appearance Assist in updating price tags, promotional posters, signage, and other physical marketing materials Support showroom layout adjustments and minor visual merchandising tasks

3. Administrative & Internal Support

Maintain and update staff attendance records Track and request office supplies and front desk materials, including simple inventory management Assist in organizing business documents, forms, spreadsheets, and presentations (Word, Excel, PowerPoint) Perform filing, scanning, printing, and other administrative tasks

4. Support for Designers

Assist designers with basic data entry, client information documentation, and organizing design files Print drawings, help prepare quotations, and update design materials when needed Support the management of design samples and showroom material archives

5. Supplier Coordination

Assist with communication between the company and suppliers regarding samples, pricing, delivery schedules, and general inquiries Record and follow up on supplier updates Support the purchasing team with basic coordination tasks

Qualifications

1. Industry & Technical Skills

Basic knowledge of cabinetry materials, structure, and standard measurements Ability to read simple floor plans or elevation drawings Minimum

3 years of relevant work experience

(front desk, showroom, customer service, or administrative roles) Must have

legal working status in Canada

2. Language & Communication Skills

Fluent in

Mandarin

with functional

English

communication skills Professional appearance, pleasant attitude, strong customer service mindset Excellent interpersonal skills with patience and clear communication

3. Software & Office Skills

Proficient in

Microsoft Office

(Word, Excel, PowerPoint) Able to use design tools such as

Canva

or similar programs for simple poster or marketing material creation Strong general computer skills and accurate data entry ability

Preferred Qualifications (Assets)

Cantonese language ability Previous experience in cabinetry, home renovation, furniture, or construction-related showrooms Experience with simple social media content creation or showroom marketing support
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