Job Description

About Us

At Four Points by Sheraton Edmonton South, part of the Marriott International family, we take pride in providing exceptional service with genuine hospitality. We're looking for a friendly, reliable, and professional Front Desk Receptionist to join our team and be the welcoming face of our hotel.If you thrive in a fast-paced environment, enjoy multitasking, and are passionate about guest service, we'd love to meet you.

Overview

We are seeking a dynamic and friendly Front Desk Receptionist to be the welcoming face of our organization. This vital role involves managing front desk operations, providing exceptional customer service, and ensuring smooth administrative workflows. The ideal candidate will be energetic, organized, and possess excellent communication skills, ready to handle multiple responsibilities with enthusiasm. Your positive attitude and proactive approach will help create a professional and inviting environment for clients, visitors, and team members alike.

Responsibilities

Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly. Manage multi-line phone systems efficiently, directing calls to appropriate departments or personnel with professionalism and courtesy. Welcome guests warmly and handle check-ins and check-outs with efficiency and professionalism Manage phone calls, emails, and reservations while maintaining attention to detail Handle guest inquiries, requests, and issues promptly and effectively, ensuring complete guest satisfaction Communicate with housekeeping and maintenance to coordinate room readiness and resolve guest concerns Process payments, verify identification, and maintain accurate records Maintain a clean, organized, and professional front desk area at all times Follow all Marriott and Four Points brand standards, including grooming, service, and operational procedures Perform multiple tasks simultaneously and manage priorities effectively during busy periods Conduct clerical tasks such as proofreading documents, data entry, and maintaining accurate records of office activities. Support administrative functions like proofreading correspondence, managing time-sensitive tasks. Uphold excellent phone etiquette at all times while handling inquiries with patience and clarity. Collaborate with team members to ensure smooth office operations and contribute to a positive work environment.

Qualifications

Proven experience in an office environment with strong clerical skills; previous reception or administrative experience is highly preferred. Previous hotel or customer service experience preferred, but training will be provided Strong multitasking skills and ability to stay calm under pressure Excellent communication, organization, and problem-solving skills Professional appearance and friendly, approachable demeanor Strong computer skills (experience with hotel PMS systems such as Lightspeed or Marriott systems is an asset) Open availability, including evenings, weekends, and holidays, is required A team player with a positive attitude and a commitment to great guest experiences

What We Offer

Competitive hourly wage Marriott travel and employee discounts worldwide On-site training and career advancement opportunities Supportive management team and positive work environment Complimentary staff parking and meal discounts
Job Type: Full-time

Pay: $16.00-$18.00 per hour

Expected hours: 40 per week

Work Location: In person