Our front desk receptionist is an important part of our team who provides outstanding administrative support to clients and co-workers. They will need to efficiently provide administrative support with a friendly, enthusiastic and professional manner.
What you would need to do:
Ensure friendly, enthusiastic and professional manner with all clients and therapists
Answer telephone calls, greet clients and visitors upon arrival, and provide excellent customer service for all questions or concerns
Coordinate a detailed and accurate intake of information on the clients first visit to the clinic
Provide support to clients in filling intake forms at the clinic to avoid errors and inaccurate information
Use JaneApp Scheduling system to coordinate scheduling of future appointments for clients with all providers as directed
Ensuring optimal client care by suggesting additional services or products as indicated, and in the clients best interest
Collect payment at time of service and follow up on outstanding payments
Complete accurate clinic billing and follow up on accounts receivable as required
Produce accurate end of day reports
Responsible for Booking and Billing for WHSCC, MVA and Private Patients
What you need:
Excellent communication and interpersonal skills to maintain effective rapport with patients and staff members
Ability to exercise good judgement, resourceful, strong organisational skills
Ability to investigate, understand and resolve issues that arise from billing, collections and multiple funding sources
Remain "cool, calm and collected" in high pressure situations
Able to adapt to change with clinic operations to continuously learn and strive for excellence
Self-starter with an ability to work independently and collaboratively in a team environment
Previous experience in a medical office is considered an asset
Cross training will be provided in other areas of the clinic to provide the employee with a well rounded work experience.
Job Types: Part-time, Permanent
Pay: From $16.50 per hour
Benefits:
On-site parking
Ability to commute/relocate:
Conception Bay South, NL A1W 3A6: reliably commute or plan to relocate before starting work (preferred)
Experience:
Administrative: 1 year (preferred)
Work Location: In person
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