Job Description

ABOUT OUR CAMPGROUND The Cardinal / Ottawa South KOA is family camping at its best. Located just an hour from Ottawa and close to the 1000 Islands region, this is the ultimate destination for eastern Ontario camping. The Cardinal / Ottawa South KOA Campground is your premier family vacation destination, focusing on family fun, with planned activities, themed weekends, a large pool splash pad, water-slide, foam parties, and much more! REPORTS TO Guest Services Supervisor, Campground Manager, and/or Operations Manager POSITION SUMMARY Responsible for guest registration, front desk, and store procedures while delivering great guest service. SPECIFIC DUTIES \xc2\xb7 Provide superior guest service over the telephone and in person, by being enthusiastic, attentive, friendly and helpful. \xc2\xb7 Greet all guests with a positive attitude and a well-groomed appearance, a smile, recognition and a proper KOA uniform and name tag. \xc2\xb7 Handle all guest issues with respect by listening and acknowledging their concern. \xc2\xb7 Follow all KOA guidelines and procedures regarding the handling of registrations, reservations, store sales and refunds. \xc2\xb7 Follow specific KOA cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment. \xc2\xb7 Handle daily, weekly, and monthly scheduled stocking and cleaning programs as requested by the Guest Services Supervisor, Campground Manager and/or Operations Manager for all front office and store facilities. \xc2\xb7 Promote local attractions, as well as the KOA system, through KOA Rewards, referrals to other KOA locations, and being knowledgeable of all national and local advertising and discount programs. \xc2\xb7 This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. EXPECTED RESULTS \xc2\xb7 All guests are greeted immediately with friendly, helpful and professional guest service delivery. \xc2\xb7 Demonstration of a positive attitude with guests, management, team members, and vendors. \xc2\xb7 Careful and accurate money handling. \xc2\xb7 Promotion of this KOA and the entire KOA system. \xc2\xb7 Well-groomed appearance and appropriate, clean KOA uniform. \xc2\xb7 Attention to detail when making reservations and/or registering guests. JOB QUALIFICATIONS \xc2\xb7 Hear and speak the English language fluently \xc2\xb7 Knowledge of computer and cash register operation \xc2\xb7 Ability to work nights, weekends, and holidays \xc2\xb7 Excellent customer services skills \xc2\xb7 Ability to maintain confidentiality Job Types: Full-time, Part-time, Seasonal
Contract length: 5 months
Part-time hours: 20-40 per week Salary: From $16.00 per hour Schedule:

• 8 hour shift
• Every Weekend

Ability to commute/relocate:

• Cardinal, ON K0E 1E0: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)

Work Location: One location Application deadline: 2022-04-15
Expected start date: 2023-05-01