Job Description

Position: Front Desk Receptionist

Location: Barrie, ON

Term: Fixed-term contract until August 2026.

Wage: $18.20/hr

Closing Date: August 1, 2025

Who We Are

The vision of the Barrie Native Friendship Centre is to improve the quality of life for all urban-Indigenous (FNMI) people in the area, regardless of legal definition, by providing a gathering place which promotes unity and wholistic healing within the community at large. This is accomplished through a network of culturally based programs, services and teachings.

Job Purpose

The Front Desk Receptionist will report to the direct supervision of the Executive Director. This position is responsible for assisting with administrative support to all staff, volunteers and community members of the BNFC. The Front Desk Receptionist is responsible for assisting in coordination and administrative support with both BNFC Main Centre and Justice Office.

This position is supported by the Apatisiwin Employment and Training program and qualifying individuals must complete an intake form into the program.

The Front Desk Receptionist is an integral part of the BNFC team, assisting the team in ensuring administrative duties are completed (completing mail logs, forwarding calls, coordinating and acknowledging community donations, managing BNFC social media, etc.). This individual is also the first person many will see as soon as they walk into the building. The Front Desk Receptionist often prepares the reception area in the morning (making coffee, sanitizing and organizing, caring for the space, etc.). The applicant will work as part of a team in a dynamic environment that works collaboratively to optimize relationships with team members, BNFC members, Barrie community members and families, and our organizational partners.

Primary Duties and Responsibilities

Maintain strict confidentiality

.

Direct supports

: assisting team in ensuring an inviting, organized and well-run entry and reception area for all clients and families (ensure coffee, tea and water is available; water indoor and outdoor plants; organize promotional materials; etc.); a basic knowledge and understanding of BNFC programming and services; basic knowledge of local organizations and their programs/services that are relevant to BNFC clients; ensuring there is available supply of information brochures, pamphlets, etc.

Coordination

: creating and establishing community rapport; greeting guests and clients in a respectful, friendly, courteous manner; creating and maintaining a clean and welcoming environment at reception area; answering incoming calls and inquiries and directing to the appropriate program or community referrals and handle messages; handle and log incoming and outgoing mail, cash, cheques and parcels; maintain sign in and sign out sheets (staff, volunteer, and visitor logs); maintain an office and building supply inventory; order supplies and materials when required; keep staff contact info, including business cards, up to date; assist with Hunger to Hope program including completing client intake forms, reaching out to community for donations, receiving donations, and handing out to H2H clients; report any maintenance issues; other duties as assigned;

Administration

- reporting as required; participation in evaluation activities; ensuring team has access to any intake forms, flyers, etc; ensure all BNFC printed information is up to date and posted; assisting in creation of the quarterly program guide and monthly BNFC Membership Newsletter; maintain BNFC membership contact list and communication; maintain social media presence and update BNFC website when required; keep cheque log, write receipts including charitable receipts for monetary donations; manage petty cash for centre-wide purchases such as coffee creamer; recognize community support and donations via thank you cards and social media acknowledgement; maintain office key log; etc.

Secondary Duties and Responsibilities

Working and contributing with the team to organizational wide special projects (ie. Community Events, Food Committee, Health and Safety Committee, etc) when needed;

Attending monthly Board of Directors meetings; help with organization, planning, and taking minutes;

Forming working relationships with regular community-members and visitors at BNFC;

Providing general information about BNFC programs and services to the public;

Other duties as assigned from time to time.

Knowledge, Skills, and Abilities

Demonstrated knowledge and experience of the Friendship Centre delivery system in Canada:

o Familiarity with the OFIFC programs and services.

o Familiarity with BNFC programs and services.

Demonstrated skills in the following areas:

o Clear communication ? verbal and written.

o Sound administration and time management.

o Problem solving.

o Computer programs and databases.

Demonstrated abilities in the following areas:

o Work collaboratively with individuals and in team settings.

o Develop and maintain positive relationships internally and externally.

o Work independently, take initiative and produce results.

o Multi?tasking.

Qualifications and Experience

Must be in receipt of Employment Insurance, or have been eligible in the past five years;

Post-secondary education degree or equivalent;

Knowledge of Indigenous Cultures and Languages an asset;

Knowledge of complex needs of vulnerable community members an asset;

Demonstrated knowledge of crisis response and de-escalation techniques an asset;

Must have experience working in an office setting;

Must have customer services experience;

Must have a working knowledge of computer software include: Microsoft Word, Excel, social and digital media platforms;

A proven ability to work independently and as part of a team;

Must posses current First Aid and CPR or be willing to be certified;

Must have a valid and current CPIC/VSS will be a condition upon an offer of employment;

Valid Class G Driver's License



Working Conditions

Some evening and weekend work will be required.

Travel will be necessary - a vehicle and valid driver's license is required.

CPR and AED Certificates.

Criminal Record Check with Vulnerable Sector.

This job description is intended to describe the general nature and level of work, and is not an exhaustive list of all responsibilities, duties, and skills required. The successful candidate may be required to perform duties outside their normal responsibilities.

DEADLINE FOR SUBMISSIONS: August 1, 2025

Please forward cover letter, resume and [3] written reference letters to: Email: p.russell@bnfc.ca

ATTENTION: Front Desk Receptionist Job Posting

Hiring of Indigenous People will be given preference, as allowed under Section 24 of the Ontario Human Rights Code - Special Programs

We would like thank all applicants, however, only those candidates selected for an interview will be contacted.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: From $18.20 per hour

Education:

DCS / DEC (preferred)
Experience:

working with public: 2 years (required) Indigenous Community: 2 years (required)
Work Location: In person

Application deadline: 2025-08-01
Expected start date: 2025-08-11