Job Description

Front Desk position primary responsibility is to greet all guest with a high level of customer service. Ensure that Guests booking, check in and check out experiences are seamless and conducted in a professional, welcoming manner. Reconciling daily transactions & prepare required paperwork as well as working with all department heads so as all communication and information is being filtered. Duties & responsibilities

• Recognizes and greets all guests and staff members
• Booking resort reservations as well as work with third party booking platforms to ensure accuracy
• Provides exceptional and professional service to our guests and staff members
• Has a high level of initiative
• Making responsible decisions and develops recommendations for effective problem solving
• Enters all data from current day balances prior to completing the \xe2\x80\x9cend of day\xe2\x80\x9d procedure
• Assists in completion of an audit of the days business
• Ensures complete and accurate check in and check out of all guests, computer system, and makes room moves when necessary
• Attends to any guest issues to ensure the guest need is met, dialogue with guest is tracked, follows-up with department heads
• Balances individual paperwork and cash at end of shift
• In touch with industry trends and standards
• Complete all other duties as assigned

Skills, Abilities & Attributes

• Guest oriented with a sincere, helpful, caring and friendly personality
• Able to work well with others
• Able to take initiative within given guidelines
• Pays precise attention to detail, order and cleanliness
• Has exceptional energy, flexibility and professionalism
• Enjoys offering exceptional service and meeting the needs of others
• Has effective communication skills (verbal, listening, writing)
• Able to handle cash with accuracy
• Able to comfortably work with computers
• Has excellent organizational skills
• Able to adapt to a fast pace, constant changing environment within a dynamic work schedule
• Able to maintain composure and objectivity
• Able to handle problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Able to evaluate and select among alternative courses of action quickly and accurately
• Is flexible with their schedule, able to work weekends and holidays as business levels require
• Education & Experience:
• Must have previous Resort or Hotel front desk or night audit experience
• Accounting background an asset

Job Types: Full-time, Part-time, Permanent
Part-time hours: 28-40 per week Salary: $38,000.00-$41,000.00 per year Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Weekend availability

Experience:

• customer service: 2 years (preferred)

Work Location: One location