Job Description

Quality Inn Airport Dieppe is looking for a part time Front Desk Agent to join their team!As a Front Desk Agent, Welcome our guests to the hotel with a smile, check in/out, handle any guest's issues or aid them with their travel needs. Must be bilingual and had some customer service experience.As a Front Desk Agent, you will:

• Verify the balance of all cash float, credit and debit charge.

• Be prompt and courteous in all guests' interaction, including, but not limited to check-in, check-out, telephone and personal inquiries, luggage and vehicle handling; and travel information to both internal and external guests.

• Perform your task according to policies, procedures, quality standards, and services sequences established by the management team for the satisfactions of guests.

• Work mornings, evenings or night shift

• Take a calm professional approach at all times.

• Verify the balance of all cash floats, credit and debit charges for the hotel.

• Ensure room security by maintaining effective key control and confidentiality.

• Address guest concerns in a positive and helpful manner and take a prompt, corrective action where necessary.

• Maintain a high level of integrity by respecting the privacy of our guests and co-workers.

The ideal candidate must have:

• Excellent inter-personal and communication skills

• An understanding of the front desk function in a hotel, with a working knowledge of reservation systems

• Basic accounting knowledge

• Excellent computer skills

• The ability to speak in both French and English languages

• Courteous telephone manners

• The ability to work effectively in a fast paced environment with minimal supervision

If this sounds like the job for you, please submit your resume.Job Types: Part-time, PermanentSalary: $14.50 per hourBenefits:

• Dental care
• Vision care

Schedule:

• 8 hour shift

Experience:

• customer service: 1 year (preferred)

Language:

• French (preferred)
• English (preferred)