Our Clinic, a well-established multidisciplinary healthcare clinic in Thornhill, is seeking a
professional, organized, and friendly Front Desk / Medical Receptionist
for a part-time position.
As the first point of contact for patients, you play a key role in creating a positive experience. Strong communication skills, administrative accuracy, and the ability to handle insurance-related tasks are essential for this role.
Front desk experience in physiotherapy, chiropractic, osteopathy, dental, or medical clinics is considered a
strong asset
.
Duties
?
Responsibilities
Greeting and assisting patients in a professional and welcoming manner
Answering phone calls and responding to inquiries
Scheduling appointments and coordinating with practitioners
Creating, organizing, and updating patient files (paper and digital)
Handling insurance and claim-related tasks
, including:
Checking insurance eligibility
Preparing and submitting claims
Managing direct billing
Collecting documentation for MVA and WSIB cases
Processing payments and maintaining accurate transaction records
Performing administrative tasks such as scanning, filing, copying, and managing correspondence
Keeping the front desk and clinic environment clean, organized, and professional
Assisting patients with simple rehabilitation exercises (training provided)
Qualifications
Required:
Fluent in English
Strong Assets:
Previous front desk experience in a healthcare clinic
Experience with insurance claims, direct billing, MVA, and WSIB
Ability to speak Farsi or additional languages
Familiarity with appointment booking software or EMR systems
Strong interpersonal and communication skills
High attention to detail and strong organizational abilities
Ability to multitask and follow procedures accurately
Computer proficiency
Commitment to attending all listed shifts