Job Description

Education: Experience:

Education

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No degree, certificate or diploma

Tasks

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Investigate complaints and claims Register arriving guests and assign rooms Resolve complaints and claims Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Exchange foreign currency Process guests' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Contact customers to deliver requested wakeup calls Perform light housekeeping and cleaning duties Provide customer service Sell merchandise Receive payments Maintain records and statistics Explain the type and cost of services offered Arrange for billing for services Arrange for refunds and credits Answer inquiries and provide information to customers Receive and log complaints

Computer and technology knowledge

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Multi-line switchboard Word processing software Spreadsheet Internet

Transportation/travel information

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Own transportation Public transportation is available

Personal suitability

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Organized Reliability Team player

Experience

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Experience an asset

Financial benefits

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Bonus

Other benefits

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Free parking available Duree de l'emploi: Permanent Langue de travail: Anglais * Heures de travail: 30 to 40 hours per week