------------- Secondary (high) school graduation certificate
Work setting
---------------- Hotel, motel, resort
Tasks
--------- Register arriving guests and assign rooms
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls
Provide customer service
Computer and technology knowledge
------------------------------------- Multi-line switchboard
Word processing software
Central reservation system (CRS)
Internet
Security and safety
----------------------- Bondable
Work conditions and physical capabilities
--------------------------------------------- Attention to detail
Fast-paced environment
Standing for extended periods
Work under pressure
Personal suitability
------------------------ Client focus
Dependability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Organized
Reliability
Team player
Experience
-------------- Experience an asset
Duree de l'emploi: Permanent
Langue de travail: Anglais
* Heures de travail: 40 hours per week
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