Job Description

Duree de l'emploi: Permanent Langue de travail: Anglais Heures de travail: 16 to 25 hours per week Education: Experience:

Education

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No degree, certificate or diploma

Work setting

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Hospitality industry Hotel, motel, resort

Tasks

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Register arriving guests and assign rooms Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Contact customers to deliver requested wakeup calls Perform light housekeeping and cleaning duties Provide customer service

Computer and technology knowledge

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Multi-line switchboard Word processing software Database software Central reservation system (CRS) Spreadsheet Internet Opera

Transportation/travel information

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Own transportation

Work conditions and physical capabilities

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Attention to detail Fast-paced environment Standing for extended periods Work under pressure

Personal suitability

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Client focus Dependability Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Judgement Organized Reliability Team player Resourcefulness

Experience

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Will train

Health benefits

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Dental plan Health care plan Paramedical services coverage Vision care benefits

Other benefits

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Free parking available Learning/training paid by employer On-site amenities Parking available

Support for mature workers

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Offers phased retirement options that allow mature workers to gradually reduce their workload (for example: flexible or reduced work hours, part time employment, project-based or seasonal work, etc.) * Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)