------------- Secondary (high) school graduation certificate
Tasks
--------- Investigate complaints and claims
Register arriving guests and assign rooms
Resolve complaints and claims
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Exchange foreign currency
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls
Perform light housekeeping and cleaning duties
Provide customer service
Experience
-------------- Experience an asset
Support for persons with disabilities
----------------------------------------- Provides awareness training to employees to create a welcoming work environment for persons with disabilities
Support for newcomers and refugees
-------------------------------------- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
Support for youths
---------------------- Provides awareness training to employees to create a welcoming work environment for youth
Support for Veterans
------------------------ Provides awareness training to employees to create a welcoming work environment for Veterans
Support for Indigenous people
--------------------------------- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
Support for mature workers
------------------------------ Provides staff with awareness training to create a welcoming work environment for mature workers
Supports for visible minorities
----------------------------------- Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
Duree de l'emploi: Permanent
Langue de travail: Anglais
* Heures de travail: 30 to 44 hours per week
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