Job Description

Education: Experience:

Education

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Secondary (high) school graduation certificate

Tasks

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Register arriving guests and assign rooms Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Contact customers to deliver requested wakeup calls Provide customer service

Personal suitability

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Client focus Dependability Efficient interpersonal skills Excellent oral communication Judgement Reliability Resourcefulness

Experience

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Experience an asset

Support for newcomers and refugees

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Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)

Support for youths

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Provides awareness training to employees to create a welcoming work environment for youth

Support for Indigenous people

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Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations

Supports for visible minorities

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Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities Duree de l'emploi: Permanent Langue de travail: Anglais * Heures de travail: 40 hours per week