Job Description

• Work Term: Permanent
• Work Language: English
• Hours: 16 to 40 hours per week
• Education: Secondary (high) school graduation certificate
• Experience: Will train
• or equivalent experience

Work setting

Hospitality industry Urban area Hotel, motel, resort Hotel laundry

Tasks

Register arriving guests and assign rooms Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Investigate and resolve complaints and claims Exchange foreign currency Process guests\' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Handle wake-up calls Perform light housekeeping and cleaning duties Provide customer service

Computer and technology knowledge

Multi-line switchboard Word processing software Database software Central reservation system (CRS) Internet

Transportation/travel information

Own transportation

Work conditions and physical capabilities

Attention to detail Fast-paced environment Overtime required Standing for extended periods Work under pressure

Personal suitability

Efficient interpersonal skills Excellent oral communication Flexibility Organized Reliability Team player

Screening questions

Are you available for shift or on-call work? Are you currently legally able to work in Canada? Do you currently reside in proximity to the advertised location?

Financial benefits

Gratuities

Other benefits

Free parking available Learning/training paid by employer On-site amenities