Job Description

Position Summary

Axis Movement Company is seeking a reliable, friendly, and organized Front Desk Coordinator/Key Holder to be the first point of contact for our students and families. This role is vital to the daily operation of the studio, supporting the smooth flow of classes, maintaining a welcoming environment, and assisting with administrative responsibilities. The ideal candidate is enthusiastic, detail-oriented, and passionate about supporting a vibrant youth Acro and dance community.

Key Responsibilities

Opening & Closing Duties

Open and close the studio according to established procedures Ensure the reception area, lobby, and washrooms are clean, tidy, and presentable Perform daily start-of-day and end-of-day checklists

Customer Service & Communication

Greet students and families warmly as they arrive Answer phone calls, emails, and in-person inquiries in a professional and helpful manner Provide information on classes, schedules, pricing, studio policies, and events

Student Enrollment & Administration

Enroll new students and assist with registration forms and waivers Manage class rosters and attendance records Support trial class coordination and follow-up

Software & Systems Management

Use studio management software to update student profiles, process payments, and track enrollment Handle basic point-of-sale transactions for merchandise or fees

Health & Safety Monitoring

Document and administer minor first aid for injuries or incidents, and escalate serious issues per studio protocol Maintain accurate incident/injury records and communicate with parents as required

Studio Operations Support

Assist with light cleaning and studio upkeep between classes Help coordinate and support special events, workshops, and studio communications Restock front desk supplies as needed

Other Duties as Assigned

Provide general administrative support to studio leadership Assist with social media replies, bulletin board updates, or marketing materials as needed

Qualifications

Prior experience in a customer-facing or administrative role preferred Strong organizational and multitasking skills Excellent communication and interpersonal abilities Comfortable using scheduling or CRM software (training provided) CPR/First Aid certification (or willingness to obtain) A positive attitude and love for working with children and families

Work Hours

Weekday evenings and/or weekends depending on class schedules Additional hours may be required during events or seasonal registration periods

Join Our Team!

If you are dependable, energetic, and love creating a warm and supportive environment for kids and families, we'd love to hear from you!

Job Type: Part-time

Pay: $18.00-$26.85 per hour

Expected hours: 24 per week

Flexible language requirement:

French not required
Schedule:

Evening shift Weekends as needed
Work Location: In person