Job Description

Work Term: Permanent Work Language: English Hours: 30 to 40 hours per week Education: Secondary (high) school graduation certificate Experience: Experience an asset

Tasks

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Register arriving guests and assign rooms Resolve complaints and claims Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Maintain an inventory of vacancies, reservations and room assignments Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Provide customer service

Work conditions and physical capabilities

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Fast-paced environment Work under pressure

Personal suitability

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Client focus Flexibility Organized Reliability Team player

Support for persons with disabilities

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Participates in a government or community program or initiative that supports persons with disabilities Offers mentorship, coaching and/or networking opportunities for persons with disabilities

Support for newcomers and refugees

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Participates in a government or community program or initiative that supports newcomers and/or refugees Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.) Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) Offers mentorship programs that pair newcomers and/or refugees with experienced employees Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for youths

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Participates in a government or community program or initiative that supports youth employment Offers mentorship, coaching and/or networking opportunities for youth Provides awareness training to employees to create a welcoming work environment for youth

Support for Veterans

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Offers mentorship, coaching and/or networking opportunities for Veterans Provides awareness training to employees to create a welcoming work environment for Veterans Supports Veterans in translating their military skills and experience into the language of the civilian job market Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)

Support for Indigenous people

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Participates in a government or community program or initiative that supports Indigenous people Offers mentorship, coaching and/or networking opportunities for Indigenous workers Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers

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Participates in a government or community program or initiative that supports mature workers Provides staff with awareness training to create a welcoming work environment for mature workers Offers mentorship, coaching and/or networking opportunities for mature workers

Supports for visible minorities

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Participates in a government or community program or initiative that supports members of visible minorities Offers mentorship programs that pair members of visible minorities with experienced employees * Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities