Job Description

Overview

We are seeking a dedicated and professional Front Desk Agent to join our team in providing exceptional guest services at our Motel. The ideal candidate will be the first point of contact for our guests, ensuring a welcoming atmosphere and delivering outstanding customer service. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.

Duties

Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression. Process check-in and check-out, cancellation and modifications efficiently. Maintain accurate records of guest information and transactions Utilizing multi-line phone systems to assist guests promptly. Provide information about motel amenities, local attractions, and services available to enhance the guest experience. Liaise with housekeeping and management to ensure guests needs are met. Follow Motel policies, security and compliance. Prepare end-of-shift reports. Light cleaning and laundry required.

Requirements

Strong communications skills and interpersonal skills Problem-solving ability with a calm, professional demeanor 1+yr front desk agent experience preferred Well-groomed, professional appearance Multitasking under pressure A service mindset: empathy, patience and attention to detail Ability to work Sundays, Thursdays and holidays as required by the motel's operational needs.
Job Types: Part-time, Permanent

Pay: From $17.00 per hour

Expected hours: 16 - 24 per week

Benefits:

On-site parking
Work Location: In person