Job Description

Job Summary

We are seeking a friendly and professional Front Desk Clerk to provide exceptional guest services. The ideal candidate will serve as the first point of contact for guests, ensuring a welcoming atmosphere and smooth check-in/check-out process. This role requires excellent communication skills, a strong customer service orientation, and the ability to handle multiple tasks efficiently. Previous hotel experience is preferred.

Responsibilities

Greet guests warmly upon arrival and assist with check-in and check-out procedures Manage multi-line phone systems to handle reservations, inquiries, and guest requests Provide accurate information about hotel amenities, local attractions, and services Handle guest concerns promptly and professionally to ensure satisfaction Maintain a clean and organized front desk area Assist with administrative tasks such as booking reservations, processing payments, and updating guest records Collaborate with housekeeping Light housekeeping and laundry also required

Requirements

Previous experience in front desk or hospitality roles is preferred Strong customer service skills with a friendly and professional demeanor Excellent communication skills, both verbal and written Ability to operate multi-line phone systems effectively Knowledge of hotel operations and guest services is a plus Ability to handle multiple tasks simultaneously in a fast-paced environment Professional appearance and positive attitude Hours required are a mixture of shifts on weekdays, weekends and public holidays Kindly share your availability when sending resume
Job Types: Part-time, Permanent

Pay: From $17.00 per hour

Expected hours: 16 - 24 per week

Work Location: In person