We are looking for a Front Desk Attendant to join our team! Are you a personable individual who enjoys an exciting and fast-paced work environment? This is the perfect job for you! As a Front Desk Agent, you are empowered to exceed guest expectations and maximize room revenue each and every shift. You will achieve excellence by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. The Front Desk department is the front line of all guest services, operating 24 hours a day, 7 days a week, and 365 days a year. Pomeroy Perks:
Competitive wages and Health and Wellness benefit plan
Paid on-the-job training with additional learning opportunities
Growth and development opportunities, both personal and professional
Personal days: 5 per year after 90 days of continued full-time employment
Pomeroy Stay Travel Program
Main Duties:
Anticipate guest needs, respond promptly, acknowledge all guests
Adhere to all standard operating procedures and understand all department processes and policies
Selling the hotel\xe2\x80\x99s features and benefits over the phone and in person at the front desk, and securing the reservation (sale) is a daily activity requiring excellent product knowledge and advanced communication skills
Seek to understand guest concerns in order to resolve all issues prior to the guest\xe2\x80\x99s departure
Skills/Requirements:
Previous experience an asset
Post-Secondary education in a related field is an asset
Computer savvy
Proficient in English
Attention to detail and pride in one\xe2\x80\x99s work
Advanced communication skills
Confidence to endure periods of working alone
The ability to withstand long periods of standing
Working Conditions:
This position may work long days and/or weekends to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced environment, on your feet, managing multiple sequences and demands. About Pomeroy Lodging
Pomeroy Lodging is Western Canada\xe2\x80\x99s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
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