Job Description

The Impact a Front Desk Associate can make:

The Front Desk Associate will be responsible for overseeing and coordinating all front desk activities and managing the incoming and outgoing traffic. The front desk is a high traffic area for youth, donors, volunteers and staff and you will be the first point of contact for those who come through our doors. This role is supported by our program Youth Workers, who share the desk in the event a Youth requires support or de-escalation is required. You will bring absolute respect and love to every interaction that you have and help to make Covenant House a welcoming environment for all.

How you will contribute:

Provide friendly customer service to youth, donors, volunteers and other visitors Provide information and assistance to youth as required Answer and direct incoming calls to the appropriate departments Communicate and coordinate with other members of the front desk team and various departments as required Receive and distribute mail and packages Stay up to date on property restrictions With the program Team Leaders, coordinate clearing of the lobby for incidents Other related duties as assigned

Compensation:

The successful candidate can expect a starting salary of between $34,944.00 and $43,680.00 depending on factors such as internal equity, experience, competencies, and education. Once hired, salaries are reviewed annually following the annual performance review and successful employees have the opportunity for their salary to increase, over time, up to the maximum of the pay band, currently $52,416.00.

Who are we looking for?

Education and Experience:

Minimum High School diploma Degree or Diploma in a Social Services field considered an asset Non-Violent Crisis Intervention Training an asset 1 year of administrative working experience preferred

Competencies:

Able to work in a fast paced, dynamic environment with minimal supervision Excellent interpersonal skills with the ability to display tact, respect, and diplomacy Excellent problem-solving skills Adaptable with a can-do attitude Organized with excellent multi-tasking skills Able to maintain professional boundaries with the Youth.

Schedule: Monday - Friday 9:00am-5:00pm, 70 hours biweekly



Full Benefits available immediately upon enrollment



Please note: A cover letter and resume are mandatory for all applications.