Job Description

Overview:

We are seeking a friendly, organized, and detail?oriented Immigration Front Desk Associate to join our team. This role is the first point of contact for clients seeking immigration or visa services and involves managing reception duties, coordinating appointments, assisting with documentation, and ensuring smooth office operations.

Key Responsibilities:

Greet and assist clients, visitors, and callers in a professional and courteous manner. Schedule and confirm appointments for immigration consultations or document submissions. Manage reception area, incoming calls, emails, and walk?in inquiries. Collect and organize client documents; ensure confidentiality of all files. Input and maintain accurate client information in internal databases. Coordinate client communications regarding case updates, appointments, and follow?ups. Prepare basic correspondence, letters, or receipts under supervision. Handle incoming and outgoing mail, courier packages, and file tracking. Provide administrative support to immigration consultants and legal assistants. Maintain office supplies and ensure the front desk area is orderly and presentable.

Qualifications:

Minimum 1 year of experience in a reception, administrative, or immigration office environment (preferred). Strong verbal and written communication skills in English; additional languages (Punjabi, Hindi, Spanish, or French) are an asset. Excellent organizational and multitasking ability with strong attention to detail. Professional demeanor and patience when working with diverse clients. Proficient in Microsoft Office and basic case management systems. Knowledge of immigration processes or previous work in a legal/consulting setting is an asset.

Skills and Attributes:

Strong customer service and interpersonal skills. Ability to manage multiple tasks in a fast-paced environment. Reliable, punctual, and maintains confidentiality at all times. Adaptable and capable of learning new software and procedures quickly.

Work Schedule:

Monday to Friday, 10:00 AM - 5:00 PM May include occasional extended hours during high-volume periods.
Job Types: Full-time, Internship / Co-op
Contract length: 5 months

Pay: $17.20-$21.00 per hour

Expected hours: 30 per week

Application question(s):

Atleast 1 year immigration front desk experience preferred
Education:

DCS / DEC (required)
Experience:

immigration: 1 year (required)
Language:

Hindi (preferred)
Work Location: In person

Expected start date: 2025-10-23