Job Description

Who We Are

Snow Valley Lodging is an innovative, community-driven hotel and proud home to Canada's first Tiny Home Hotel, located in the heart of the BC Rockies. Our small but passionate team takes pride in what we do, pays attention to every detail, and genuinely cares about our guests and each other.

We believe our people make us who we are, just like our unique accommodations. If you take pride in your work, have a warm personality, enjoy meaningful conversations, and love creating memorable guest experiences, we'd love to hear from you.

What You'll Do

This hybrid position offers the best of both worlds: a Front Desk role as your primary focus, with occasional Housekeeping support shifts based on occupancy and operational needs. You'll play a key role in ensuring an exceptional guest experience from check-in to check-out, helping keep Snow Valley Lodging welcoming, organized, and running smoothly.

Front Desk Responsibilities (Primary)

Warmly greet and assist guests during check-in and check-out Manage guest inquiries, reservations, and payments efficiently Support daily front office operations and maintain organization Oversee room inspections and assist with inventory control Order and maintain front office and merchandise supplies Coordinate with maintenance and housekeeping teams as needed Uphold hotel standards and help ensure smooth communication across departments

Housekeeping Responsibilities (As Needed)

Assist with cleaning and preparing guest rooms or Tiny Homes as scheduled Support laundry, restocking, and general housekeeping tasks Report maintenance or supply issues promptly Maintain high standards of cleanliness and guest satisfaction

What We're Looking For

Minimum 2 years of hospitality or customer service experience (preferred) Strong computer and administrative skills Excellent communication and interpersonal abilities Reliable, self-motivated, and proactive Able to multitask and adapt in a fast-paced environment Team-oriented with a positive attitude Physically able to assist with light housekeeping tasks when needed

Job Details & Perks

Full-time Front Desk role (30-40 hours/week) Occasional Housekeeping support shifts based on occupancy 4-5 days/afternoon shifts per week (typically 3:00-10:00 p.m.) Company dress code Extended health and dental benefits RRSP contributions Performance bonus program Friends & family accommodation discounts
If you're ready to join a supportive and inspiring team in one of BC's most beautiful mountain communities, apply now and tell us why you'd love to be part of the Snow Valley Lodging journey.

Job Types: Full-time, Part-time, Permanent

Pay: $19.00-$20.00 per hour

Benefits:

Extended health care
Application question(s):

Are you currently located in Fernie BC?
Experience:

Hotel Front Desk: 2 years (preferred)
Language:

English (preferred)
Work Location: In person