Job Description

Job Overview

We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.

Duties

Greet guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out processes efficiently, ensuring accuracy in guest information. Handle guest inquiries and resolve any issues or complaints promptly and professionally. Operate multi-line phone systems to manage incoming calls and relay messages as needed. Maintain front desk operations, including managing reservations and coordinating with housekeeping staff. Provide information about hotel amenities, services, and local attractions to enhance guest experiences. Assist with administrative tasks as required, including data entry and record keeping.

Skills

Strong customer service skills with a focus on guest satisfaction. Experience in front desk operations or hotel experience is preferred. Proficiency in handling multi-line phone systems effectively. Excellent phone etiquette for professional communication. Ability to work well under pressure while maintaining attention to detail. Multilingual or bilingual abilities are a plus, enhancing communication with diverse guests. A background in hospitality is advantageous for understanding guest needs and expectations. Join our team as a Front Desk Agent where your skills will contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time

Pay: From $17.85 per hour

Work Location: In person